Deming Liao
San Francisco,CA
Summary
Experienced station manager with over 16 years of experience in retail industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Station Manager
Chevron Inc.
05.2019 - Current
- Oversee day to day operations of C store sales and
gas station compliances. - Responsible for recruiting, hiring, training and
coaching employee. - Responsible for prioritizing and delegating work
through efficient scheduling to ensure all area of
station operations are covered. - Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Develop sales plan and work with business
consultant to increase profit for different categories
at station. - Worked with help desk to resolve technical difficulties on POS registers and backroom computer for daily operations.
7-Eleven Store Manager
7-Eleven
03.2003 - 05.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Web Designer
EGI Technology
04.2000 - 05.2002
- Responsible for creating / updating / maintaining of
internal and corporate websites - Designed user interface to meet client specifications and content management system.
- Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
Web Master
Peopleweb Communication Inc.
06.1999 - 02.2002
- Maintained and upkeep company website and server.
- Research and Development of Web Content.
- Developed New Websites / Redesign existed Websites.
- Troubleshoot and Resolve Customer Complaints and
Problems via Emails.
Education
Bachelor of Arts - Industrial Art
San Francisco State University
San Francisco, CA06.1999
Skills
- Profession Customer Service
- Station Management
- Complaint Management
- Critical Thinking
- People Skills
- Knowledge of Microsoft Windows and Office
Timeline
Station Manager
Chevron Inc.
05.2019 - Current
7-Eleven Store Manager
7-Eleven
03.2003 - 05.2019
Web Designer
EGI Technology
04.2000 - 05.2002
Web Master
Peopleweb Communication Inc.
06.1999 - 02.2002
Bachelor of Arts - Industrial Art
San Francisco State University
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