Summary
Overview
Work History
Education
Skills
Activitiesawards
Timeline
Generic

Demira Herring

Birmingham,Alabama

Summary

Experienced educational professional with a strong background in innovative teaching methods and curriculum development for middle school students. Skilled in creating engaging and supportive classroom environments that motivate students to achieve their best. Highly collaborative and adaptable, with a focus on teamwork and effective communication skills to drive educational success. Demonstrated track record of resolving complex disputes and managing client relations using conflict resolution techniques. Proven ability to enhance team performance and client satisfaction through effective communication and problem-solving. Customer service professional with valuable experience in addressing and resolving customer issues. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Resolution Specialist Tier 2

Walmart
11.2023 - Current
  • Resolves complex contact issues for stores, associates, and high-impact customers by researching issues and resolution options; determining appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution
  • Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate concerns and feedback; researching issues

Bartender/Server

Buffalos Cafe
07.2021 - Current
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails

6th Grade Math Teacher

Birmingham City Schools
08.2022 - 11.2023
  • Assessing a student’s leaning ability by observing data
  • Modifying lesson plans for an individual’s learning abilities
  • Communicating regularly with teachers to discuss a students progress
  • Design tools, strategies, and activities to help students learn

Bartender/Server

AC Marriott Hotel
01.2021 - 07.2021
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Key holder

Dollar General
09.2020 - 06.2021
  • Arriving early to open the store and start preparations for the day
  • Leaving late to close the store
  • Assisting with customer service
  • Ensuring that the store is clean and organized
  • Managing the alarm system, including setting and disarming it
  • Ensuring that the security system is in working order
  • Assisting cashiers in periods of high customer volume
  • Supervising the cleaning and delivery staff and overseeing them outside of business hours
  • Identifying problems with working conditions and reporting them to management
  • Offering support and training to new employees
  • Performing product demonstrations to customers
  • Assuming managerial responsibilities in the event of management absentees
  • Responding to emails and phone calls

Server/Cashier/server/bartender/host/expo

Baumhowers
06.2018 - 09.2020
  • At Baumhowers I have been given the opportunity to work majority of the positions at the store besides a few
  • My job duties include helping patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting
  • We also are required to take courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
  • Another responsibility I have at Baumhowers is transmitting orders to the bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests while working expo I am responsible for making sure all food goes out in a timely order, I am also responsible for making sure the food presentation is correct
  • Lastly, I obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons

Retail Associate

Gymboree
10.2017 - 05.2017
  • While working at Gymboree I was responsible for organizing shelves, merchandising the inventory
  • Along with those responsibilities I had to work the cash register and maintain excellent customer service

Cashier

Buffalo Wild Wings
05.2015 - 12.2015
  • At Buffalo Wild wings I had to provide a warm welcome to Guests while ensuring timely seating
  • I had to accurately communicate waiting times to guests and maintain communication with the servers to make sure the guest will be taken care efficiently and to ensure the guests are kept informed in regard to their seating status
  • At Buffalo Wild Wings I also assisted with answering telephones and the assembly of takeout orders when necessary

In shopper

Jimmy John
05.2014 - 05.2015
  • I was responsible for making fast, accurate and consistent sandwiches, that complied with all portion sizes, recipes, and all systems and procedures
  • I was also responsible for maintaining cleanliness and sanitation of the restaurant including all tables, floors, windows, beverage station, restrooms, etc
  • Lastly, I greeted customers and took orders, operated the cash register that included collecting payment from customer and providing change

Education

Bachelor of Science - Human Services

Southern New Hampshire University
Hooksett, NH
05-2026

Bachelor of Arts - Business Administration Cocentration in Accounting

Stillman College
Tuscaloosa, AL
05-2020

Skills

  • Customer Service
  • Microsoft Software
  • Money Management
  • Time Management
  • Prioritizing
  • Decision-making
  • Goal setting
  • Multitasking
  • Problem solving
  • Strategic thinking
  • Meeting deadlines
  • Self-awareness
  • Stress management
  • Coping
  • De-Escalation Techniques
  • Assertiveness
  • Conflict resolution skills
  • Document Preparation
  • Information Collection
  • Team building

Activitiesawards

Epsilon Sigma Alpha International Member, 01/01/14, Present

Timeline

Resolution Specialist Tier 2

Walmart
11.2023 - Current

6th Grade Math Teacher

Birmingham City Schools
08.2022 - 11.2023

Bartender/Server

Buffalos Cafe
07.2021 - Current

Bartender/Server

AC Marriott Hotel
01.2021 - 07.2021

Key holder

Dollar General
09.2020 - 06.2021

Server/Cashier/server/bartender/host/expo

Baumhowers
06.2018 - 09.2020

Retail Associate

Gymboree
10.2017 - 05.2017

Cashier

Buffalo Wild Wings
05.2015 - 12.2015

In shopper

Jimmy John
05.2014 - 05.2015

Bachelor of Science - Human Services

Southern New Hampshire University

Bachelor of Arts - Business Administration Cocentration in Accounting

Stillman College
Demira Herring