Demisha Harris
Waco
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service roles with high-volume customer demands.
Overview
20
20
years of professional experience
Work History
Client Service Representative/Claims Examiner
American Amicable
05.2024 - 01.2025
- Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Prepared documents necessary for insurance claims processing.
- Assisted customers with filing new claims, updating existing claims, and resolving disputes.
- Utilized claims management software to track claims progress and maintain organized documentation.
Remote Customer Care Advocate
Blue Cross Blue Shield of Texas
12.2020 - 03.2024
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Investigated discrepancies between actual charges and expected premiums.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Human Resources Specialist
Sherwin Williams Co
01.2015 - 12.2020
- Analyzed workforce data to develop strategies that address recruitment needs.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Performed audits of payroll records to ensure accuracy of employee information.
- Provided essential support to address individual HR needs of employees.
- Established and generated various reports to verify HR compliance.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Human Resources Assistant
Equipment Depot
02.2015 - 11.2017
- Monitored new employee progress and provided feedback to improve onboarding effectiveness.
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
- Provided guidance on benefits enrollment and payroll setup.
- Prepared or maintained employment records using human resources management system software.
- Ensured all company equipment and vehicles registration renewals and inspections were current.
- Distributed vehicle gas cards and completed Expense reports for those same credit cards.
Oncor Electric Co
Customer Service Department
01.2013 - 12.2015
- Provided technical support to customers regarding electricity usage and troubleshooting issues.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Created detailed call log reports of emergency electric situations and outages
- Updated databases with new and modified customer data.
- Managed escalated calls from customers who are dissatisfied with service received.
- Handled billing inquiries accurately and efficiently according to company policy.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Administrative Assistant
Life Partners Inc.
06.2005 - 01.2013
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Associate of Arts -
McLennan Community College
Waco, TX06.2019
Skills
- Email Correspondence
- Database Research
- Payment Processing
- Problem Resolution
- Customer Service
- Inbound/Outbound Customer Service
- Documentation and Reporting
- De-Escalation Techniques
- Multi-Line Phone Systems
- Client relations
- Complaint handling
- Benefits determination
References
References available upon request.
Timeline
Client Service Representative/Claims Examiner
American Amicable
05.2024 - 01.2025
Remote Customer Care Advocate
Blue Cross Blue Shield of Texas
12.2020 - 03.2024
Human Resources Assistant
Equipment Depot
02.2015 - 11.2017
Human Resources Specialist
Sherwin Williams Co
01.2015 - 12.2020
Oncor Electric Co
Customer Service Department
01.2013 - 12.2015
Administrative Assistant
Life Partners Inc.
06.2005 - 01.2013
Associate of Arts -
McLennan Community College
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