Demisha Recasner
Gonzales ,LA
Summary
Enthusiastic customer service team-leader who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Employs empathy and patience to connect with individuals on an emotional level and provide support during difficult times. Recognized for creativity and resourcefulness in meeting deadlines, productivity and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Social Service Analyst
Department Of Children And Family Services
02.2023 - Current
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Carried out day-day-day duties accurately and efficiently.
- Follow up with clients after determining eligibility status
Patient Account Specialist
Ochsner Health Center
03.2022 - 12.2022
- Identified and resolved payment issues between patients and providers.
- Reached out to insurance companies to verify coverage.
- Generated receivables reports and offered improvement recommendations.
- Contacted patients after insurance was calculated to obtain payments.
- Prior authorizations
Sales Specialist
Lowes Companies Inc
03.2016 - 03.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
- Specialized in kitchen cabinet designs, home interior remodeling and exterior projects
Installed Sales Coordinator
Lowes Companies Inc
01.2014 - 02.2016
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Coordinated installations, including review and completion of related paperwork.
- Prepared materials and staged items for installer pickup.
- Alerted customers to upcoming sales events and promotions.
- Engaged with customers in a sincere and friendly manner.
Team Leader Supervisor
Target Corporation
03.2008 - 12.2010
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Welcomed customers into the store and helped them locate items.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented comprehensive salesperson training program.
Education
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LA07.2024
Skills
- Customer service
- Performance management
- Technical support
- Creative problem solver
- Excellent work ethic
- Relationship building
- Data Entry
- Microsoft Office
- Excel Proficiency
- Epic Software
- Document processing
- Filing and data archiving
- Project Management
Timeline
Social Service Analyst
Department Of Children And Family Services
02.2023 - Current
Patient Account Specialist
Ochsner Health Center
03.2022 - 12.2022
Sales Specialist
Lowes Companies Inc
03.2016 - 03.2022
Installed Sales Coordinator
Lowes Companies Inc
01.2014 - 02.2016
Team Leader Supervisor
Target Corporation
03.2008 - 12.2010
Bachelor of Science - Psychology
Southern University And A & M College