Demitra Brown
Plains
Summary
Results-driven Food Quality Technician with extensive experience in food service management, culinary arts, and customer service. Proven track record in maintaining high standards of food quality, safety, and customer satisfaction. Adept at data analysis to optimize operations and improve efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Quality Technician
Joriki
10.2023 - 12.2024
- - Monitored and ensured compliance with food safety standards and regulations
- - Conducted regular inspections and audits to maintain high-quality production
- - Implemented corrective actions to address quality issues and improve processes
Dietary Supervisor
Pyramid Healthcare
02.2021 - 09.2023
- - Supervised daily operations of the food service department, ensuring quality meals were prepared and served
- - Developed and implemented nutritious menus tailored to dietary needs
- - Managed inventory, ordered supplies, and maintained budgetary controls
- - Trained and supervised kitchen staff, fostering a collaborative and efficient work environment
Banquet and Line Cook
Huntsville Country Club
03.2018 - 01.2021
- - Prepared and cooked high-quality meals for club members and special events
- - Ensured food items were portioned and prepared to standards while maintaining a clean and safe kitchen environment
- - Collaborated with the culinary team to create innovative and appealing dishes
Kitchen Director
Sodalis New Braunfels Memory Care
09.2015 - 02.2018
- - Oversaw kitchen operations, managed budgets, negotiated contracts, monitored sales, and recruited staff
- - Developed and implemented training programs for kitchen staff to ensure high standards of food safety and quality
- - Collaborated with healthcare professionals to create specialized menus for residents with dietary restrictions
CSR II - Customer Service Representative
Sallie Mae
03.2013 - 07.2015
- - Handled telephone inquiries regarding borrowers' student loans and performed account updates efficiently and accurately
- - Provided exceptional customer service, resolving issues and answering questions promptly
- - Assisted in training new customer service representatives, improving overall team performance
Education
Culinary Arts
Lackawanna Community College
Bachelor of Science - Food Compliance Management
Johnson and Wales University
Skills
- - Food Safety and Quality Control
- - Menu Development and Nutritional Planning
- - Inventory Management and Budgeting
- - Team Leadership and Staff Training
- - Customer Service and Communication
- - Data Analysis and Process Improvement
Certification
- - Food Safety Manager Certification (Expires:11/28/25)
- - Tripleten Business Analysts Certification
Timeline
Food Quality Technician
Joriki
10.2023 - 12.2024
Dietary Supervisor
Pyramid Healthcare
02.2021 - 09.2023
Banquet and Line Cook
Huntsville Country Club
03.2018 - 01.2021
Kitchen Director
Sodalis New Braunfels Memory Care
09.2015 - 02.2018
CSR II - Customer Service Representative
Sallie Mae
03.2013 - 07.2015
Culinary Arts
Lackawanna Community College
Bachelor of Science - Food Compliance Management
Johnson and Wales University
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