Demitra Manzie
Copperas Cove,TX
Summary
Accomplished Mobile Repair Technician with a proven track record at Charter Communications, Spectrum, enhancing customer satisfaction and streamlining workflow for increased productivity. Skilled in expert diagnostics and teamwork, I have significantly improved service quality and operational efficiency. My approach combines critical thinking and effective communication, driving results and fostering collaboration. Meticulous Mobile Phone Technician with 4 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Mobile Repair Technician
Charter Communications, Spectrum
01.2020 - Current
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Assisted customers remotely via phone or email when in-person repairs were not feasible or practical.
- Increased revenue by upselling additional services or products when appropriate during the repair process.
- Reduced repair turnaround time with streamlined workflow processes for increased productivity.
- Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
Supervisor of Operations
United States Postal Service, USPS
11.2016 - 12.2019
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Correctional Officer
Texas Department Of Criminal Justice
08.2013 - 09.2016
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Certified Nursing Assistant
PARK HOUSE MANOR
03.2011 - 02.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
No Degree - Human Resources Training
ECORNELL
03.2024
High School Diploma -
COPPERAS COVE HIGHSCHOOL
Copperas Cove, TX06.2004
Skills
- Network Troubleshooting
- Expert Diagnostics
- Warranty processing
- Consumer Training
- Data Recovery
- Device Unlocking
- Network configuration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Active Listening
- Effective Communication
- Decision-Making
- Maintenance recordkeeping
- Safety Procedures
- Self Motivation
- Team Supervision
- Staff Scheduling
- Equipment Troubleshooting
Timeline
Mobile Repair Technician
Charter Communications, Spectrum
01.2020 - Current
Supervisor of Operations
United States Postal Service, USPS
11.2016 - 12.2019
Correctional Officer
Texas Department Of Criminal Justice
08.2013 - 09.2016
Certified Nursing Assistant
PARK HOUSE MANOR
03.2011 - 02.2013
No Degree - Human Resources Training
ECORNELL
High School Diploma -
COPPERAS COVE HIGHSCHOOL