Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demitra Pettiford

Delray Beach,FL

Summary

Highly motivated and dedicated team player with a strong background in customer support. Thrives in high-impact organizations that value efficiency and excellence. Passionate about optimizing office systems that ensure seamless operations. Committed to implementing best practices, consistently striving to exceed expectations and deliver exceptional results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Associate

Joseph A. Bank
08.2023 - Current
  • Boosts customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Builds relationships with customers to encourage repeat business by providing personalized shopping experiences.
  • Resolves customer complaints with patience and understanding, restoring customer confidence.
  • Assesses, guides and provides accurate fittings for wedding parties and other formal events, ensuring timely delivery and custom alterations.
  • Selected to train new staff by virtue of exceptional communication skills.
  • Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Customer Sales Associate / Formalwear Manager

Men's Wearhouse
08.2018 - 12.2020
  • Assisted management with security with security protocols during daily store openings and closings.
  • Received and verified accuracy of Fed Ex shipments and store inventory verification processes.
  • Trained and educated new sales associates.
  • Created retail displays showcasing products with a style that attracted customer interest.
  • Single-handedly managed the store's. formal wear department, overseeing alterations and becoming involved during supply chain delays.


Administrative Assistant

D&C Fire Protection
01.2017 - 12.2017
  • Company Overview: I helped this home-based business develop the systems and the management tools to blossom into a profitable and growth-minded small business
  • It was up to me to plan the route manifest and manage company communications
  • My innovations increased operational capacity for new appointments
  • I kept the business bookkeeping with data entry in Quickbooks, expedited payment processing, and systems management
  • I also developed my leadership chops by training and supervising two part-time employees and serving as liaison for trade partners
  • I helped this home-based business develop the systems and the management tools to blossom into a profitable and growth-minded small business

Vet Tech

VCA Broad Street Animal Hospital
04.2013 - 11.2013
  • I greeted patients and checked out patients, gathered all records and generated necessary billing documents in a very busy office.
  • I was the first line of support for our patients/customers.
  • I ran the front desk, made appointments, utilizing our computer system.
  • Prepared billing documents and collected payment.
  • I did the grooming, and monitored the post-surgical environment and performed room sterilization.
  • Performed inventory of supplies and. made sure that the shelves were stocked.




Vet Tech

Del Ray Animal Hospital
09.2003 - 06.2009
  • Company Overview: I was. trained on the job about the care and rehabilitation of animals.
  • I supported all aspects of hospital operation - from preparing samples, developing x-rays, and assisting in surgery to filling prescriptions and ordering vaccines
  • I performed all reception and scheduling duties including collection of payments.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.

Education

Certification Phlebotomist Technologist

National. Phlebotomy Association Training Program
Rockville, MD
11.2022

Vet Tech Credits (One. Year) - Veterinary Technology

Central Carolina Community College
Sanford, NC
05.2016

General Studies -

Montgomery College
Rockville, MD
05.2010

Skills

  • Rock Solid Work Ethic; Reliable and Punctual
  • Exceptional Customer Service and Needs Assessment
  • Problem-solving skills
  • Lead Trainer for new staff
  • POS Systems for Retail (Point of Sale)
  • Microsoft Office and Quickbooks Experience
  • Sales Goals Attainment
  • Retail Store Operations
  • Store Opening and Closing
  • Accurate Cash Register Operation
  • Stocking, Receiving and Inventory
  • Multi-tasking & Time Management Skills
  • Organization skills
  • Data Entry
  • Excellent Telephone skills

Certification

  • Certified Phlebotomy Technologist by the National Phlebotomy Association.

Timeline

Sales Associate

Joseph A. Bank
08.2023 - Current

Customer Sales Associate / Formalwear Manager

Men's Wearhouse
08.2018 - 12.2020

Administrative Assistant

D&C Fire Protection
01.2017 - 12.2017

Vet Tech

VCA Broad Street Animal Hospital
04.2013 - 11.2013

Vet Tech

Del Ray Animal Hospital
09.2003 - 06.2009

General Studies -

Montgomery College

Certification Phlebotomist Technologist

National. Phlebotomy Association Training Program

Vet Tech Credits (One. Year) - Veterinary Technology

Central Carolina Community College

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Demitra Pettiford