Demitria A. Brown
Trainer Lead
Houston,USA
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
TG&E Trainer Lead
Elevance Health
10.2024 - 12.2025
- Lead the design, development, and delivery of professional development and technical training programs for employees across multiple regions.
- Serve as training subject matter expert, partnering with managers and project teams to assess skill gaps and implement targeted learning solutions.
- Facilitate instructor-led, virtual, and synchronous training sessions across multiple platforms, supporting employees at all organizational levels.
- Manage training logistics including scheduling, materials preparation, participant tracking, and documentation.
- Measure and evaluate training effectiveness through learner feedback, satisfaction metrics, and performance outcomes.
- Support LMS usage by maintaining accurate learner records, tracking completions, and producing training reports.
- Act as internal consultant to leadership on training strategy, learning approaches, and employee development needs.
- Mentor and coach trainers and training specialists, providing structured feedback and development guidance.
- Plan, coordinate, and facilitate Train-the-Trainer sessions to ensure instructional consistency and quality.
- Support PMO and non-PMO initiatives as a Training SME, contributing to change management and adoption efforts.
- Travel regularly to deliver on-site training across all HPS regions.
- Trained and mentored more than 100 new hires across multiple functional roles.
- Enhanced instructor-led training and learning experiences for FEP new-hire customer service and claims programs, achieving an average delivery score of 4.36/5 since Q1 2025.
- Standardized FEP claims new-hire curriculum by creating a 253-page facilitator guide and 138-page participant guide, ensuring consistency and instructional quality.
- Increased learner engagement through weekly pulse surveys (845 responses), with 94% reporting positive training experiences and 94% expressing confidence in new skills; results shared with FEP leadership.
- Executed a new FEP onboarding model, supporting 17 classes and 51 days of live instruction facilitated by TGE trainers.
- Managed 66 class-change requests, accommodating 60 with minimal cancellations, demonstrating strong planning and adaptability.
- Improved overall new-hire training delivery, achieving a 90.9% year-over-year increase (2024–2025).
TG&E Team Trainer
Elevance Health
10.2021 - 11.2024
- Facilitates learning virtually in a classroom setting
- Exercises classroom management
- Identifies client training needs
- Measures, tracks and evaluates learner and client satisfaction
- Understands and works all functions of Streamline system
- Processes claims
- Travels to train all FHPS regions
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring to 75%.
Customer Service Representative III
Multi Anthem
04.2015 - 10.2021
- Responds to customer questions via telephone
- Analyzes problems providing information and solutions
- Thoroughly documenting inquiries
- Research and analyze data, Provide accurate and friendly service
- Correspondence and Availity (answers provider web questions)
- Handles Supervisor call backs
- Processes claims
- Coordination of Benefits queue
- Assists with multi-state calls for New York migration
- Train new Customer Service Representatives
- Side-by-side training with Customer Service Representatives
- Open season field service
- Peer to Peer (call coaching team)
- Assists with Special Inquiry Representative responsibilities
Office Assistant
Georgia Home Health
05.2012 - 12.2014
- Enter and process physician’s orders
- Data entry
- Maintain and organize supplies
- Enter payroll
- Other administrative duties
Education
Associate of Applied Science - Medical Office Administration
Sawyer College
Hammond, INSkills
- Training & Development Program Design
- Instructional Design & Adult Learning Methodologies
- In-Person, Virtual & Blended Facilitation
- Training Needs Analysis & Skill Gap Assessment
- Learning Management Systems (LMS) Administration
- Training Metrics, Reporting & Evaluation
- Program & Project Management
- Stakeholder & Vendor Collaboration
- Change Management & Process Standardization
- Employee Coaching, Mentoring & Development
- Microsoft office Suite (Advanced)
Certification
- MAGIC Certified Trainer – Communico
- Managing Groups and Individuals (CPD Certified)
- Lean Six Sigma – White Belt
- Microsoft Office (Word, Excel, Power Point)
Timeline
TG&E Trainer Lead
Elevance Health
10.2024 - 12.2025
TG&E Team Trainer
Elevance Health
10.2021 - 11.2024
Customer Service Representative III
Multi Anthem
04.2015 - 10.2021
Office Assistant
Georgia Home Health
05.2012 - 12.2014
Associate of Applied Science - Medical Office Administration
Sawyer College