Demitrius Archie
Burleson,TX
Summary
Organized Coordinator focused on enhancing customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CONTRACTING OFFICER'S REPRESENTATIVE (E6 SSG)
United States Army Reserve
03.2012 - Current
- Resolved issues related to contract modifications or changes in scope of services provided by vendors.
- Interfaced with contracting personnel from other government agencies regarding supply chain management initiatives.
- Tracked progress of contracts throughout their lifecycle; monitored delivery dates and milestones met.
- Conducted price and cost analysis to determine appropriate pricing strategies for procurement actions.
- Participated in meetings and teleconferences with vendors and customers related to contractual matters.
- Assisted Contracting Officers in developing evaluation criteria and source selection plans.
CONTACT CENTER SPECIALIST II
Baylor Scott & White
12.2021 - Current
- Performed data entry tasks related to patient demographics and billing information.
- Provided administrative support to physicians, nurses, and other healthcare professionals as needed.
- Provided support with additional administrative duties as assigned by supervisor.
- Maintained accurate records of patient visits in the electronic health record system.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled new and existing patients as walk-ins or by phone.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Utilized various software programs to respond to customer inquiries.
ASST. DIRECTOR/DIRECTOR {INTERIM) OF OPERATIONS
Group/Alta Bates Summit Medical Center
07.2017 - 08.2018
- Prepared presentations for board meetings summarizing key developments within the company.
- Facilitated collaboration between teams by encouraging open communication channels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed annual budgeting process, including forecasting and financial planning.
- Prepared staff work schedules and assigned team members to specific duties.
SUPPLY SPECIALIST
US Army Reserve
07.2009 - 03.2012
- Prepared monthly reports detailing supply usage, expenditures, budgeting projections.
- Performed regular stock checks to detect any discrepancies or irregularities in inventory levels.
- Provided training and guidance to junior team members on best practices related to supply management processes.
- Researched new vendors for products or services to meet company objectives in terms of cost effectiveness and quality assurance.
- Ensured compliance with relevant regulations related to the procurement of supplies.
- Investigated discrepancies between physical count results and system-generated reports.
- Developed and implemented effective strategies for controlling inventory costs.
Education
MBA - Healthcare Management
South University
Savannah, GA06-2021
Bachelor of Science - Healthcare Administration
South University
Savannah, GA05-2020
Skills
- CRM Software
- Customer Service
- Call Control
- Payment Processing
- Inbound Phone Call Management
- Invoicing and shipping documentation
- OSHA Compliance
- Inventory Control
- Problem-Solving
- Computer-Based Inventory System
- Company Procedure Adherence
SYSTEMS
PeopleSoft
EPIC
Kronos
Microsoft Office
Certification
National Notary Association
Texas Commission
Notary I Signing Agent
Member of National Association for Healthcare Quality
Staff Sergeant in the US Army
Trinity Habitat For Humanity Volunteer
Timeline
CONTACT CENTER SPECIALIST II
Baylor Scott & White
12.2021 - Current
ASST. DIRECTOR/DIRECTOR {INTERIM) OF OPERATIONS
Group/Alta Bates Summit Medical Center
07.2017 - 08.2018
CONTRACTING OFFICER'S REPRESENTATIVE (E6 SSG)
United States Army Reserve
03.2012 - Current
SUPPLY SPECIALIST
US Army Reserve
07.2009 - 03.2012
MBA - Healthcare Management
South University
Bachelor of Science - Healthcare Administration
South University