Demitrius Brown
Houston,TX
Summary
Proactive Customer Advocate, Driver, and General Manager with extensive experience in handling difficult customer situations, managing budgets, and delivering exceptional service. Skilled in developing strong client relationships, maintaining safety regulations, and implementing growth strategies. Bringing a proven track record of professionalism, reliability, and leadership to advance business objectives.
Overview
17
17
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
05.2022 - 08.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
DRIVER
DD'S TRANSPORTATION
02.2016 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
General Manager
Jack in the Box
09.2007 - 12.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Jessie H Jones
7414 St.lo Rd Houston Texas7703305.1993
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data Entry
Timeline
Customer Advocate
Safelite Auto Glass
05.2022 - 08.2024
DRIVER
DD'S TRANSPORTATION
02.2016 - 11.2020
General Manager
Jack in the Box
09.2007 - 12.2015
High School Diploma -
Jessie H Jones
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