Demitrius Villanueva
Yakima,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Key Holder Closer
Fire Cannabis Co.
Yakima, WA
03.2022 - 01.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to a high volume of customers.
- Responsible for exercising safe closing operations as well as cleaning and securing the premises before leaving.
Budtender
The Slow Burn
Yakima, Washington
08.2019 - 02.2021
- Handled large volume of cash with high accuracy and security each day.
- Stayed up to date on store promotions, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Budtender
Happy Time
Yakima, WA
08.2017 - 04.2019
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
Education
High School Diploma -
Zillah High School
Zillah, WA05.2012
Skills
- Communication
- Effective customer upselling
- Point of Sale (POS) system operations
- Price memorization
- Menu memorization
- Decision-Making
References
Erik Gonzalez - Store Manager at Fire cannabis co. (509)-406-0907
Joshua Flores - Previous Store Manager at Happy Time (509)-834-3095
Marco Martinez - Manager for the Slow Burn (509)-490-7981
Timeline
Key Holder Closer
Fire Cannabis Co.
03.2022 - 01.2023
Budtender
The Slow Burn
08.2019 - 02.2021
Budtender
Happy Time
08.2017 - 04.2019
High School Diploma -
Zillah High School