Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Demiya Scott

Groveland,FL

Summary

Proven Pharmacy Technician with a track record of enhancing customer satisfaction and streamlining workflow at Walgreens. Excelled in problem-solving and team collaboration, significantly improving service efficiency. Skilled in HIPAA compliance and insurance billing, adept at delivering superior customer service while maintaining confidentiality. Achieved notable increases in customer loyalty through exceptional care and support. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walgreens
12.2022 - Current
  • Resolved third-party billing, computer system and customer service issues..
  • Set up and modified patient profiles to include current medications and insurance details.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Representative

AssistRx
04.2020 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.

Sales Associate

Marshalls & HomeGoods
04.2017 - 04.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Wekiva Highschool
Apopka, FL
05-2020

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • HIPAA
  • Pharmacy and customer records management
  • Processing payments
  • Healthcare regulations
  • Verifying orders
  • Advanced math skills
  • Customer Service
  • HIPAA Compliance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Pharmacy Technician

Walgreens
12.2022 - Current

Customer Service Representative

AssistRx
04.2020 - 01.2022

Sales Associate

Marshalls & HomeGoods
04.2017 - 04.2019

High School Diploma -

Wekiva Highschool

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Demiya Scott