DEMIYA SCOTT
Orlando,FL
Summary
Experienced Pharmacy Technician with a successful track record in resolving billing and customer service issues at Walgreens. Demonstrated expertise in optimizing workflows and ensuring compliance with HIPAA regulations. Recognized for strong problem-solving abilities and collaborative approach as a valuable team player. Proficient in insurance billing and skilled in customer record management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 2
Walgreens
12.2022 - Current
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
- Handled customer transactions for co-payments and full payments.
- Ensured accurate patient information for pharmacist consultations through effective communication.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Collections Agent
Goldman Sachs bank
03.2019 - 03.2022
- Successfully handled high-volume calls from delinquent customers
- Provided excellent customer service while following collections procedures
- Provided detailed reports to management regarding collection activities
- Assisted customers with making payments via credit cards or electronic transfers
- Developed strong communication skills to negotiate payment plans with customers
Education
High School Diploma - undefined
Wekiva Highschool
Apopka, FL05.2020
Skills
- Problem-solving skilled
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- HIPAA
- Pharmacy and customer records management
- Processing payments
- Healthcare regulations
Certification
Pharmacy technician
Timeline
Pharmacy Technician 2
Walgreens
12.2022 - Current
Collections Agent
Goldman Sachs bank
03.2019 - 03.2022
High School Diploma - undefined
Wekiva Highschool
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