Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Demond Artis

Demond Artis

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5 years of experience working in busy 5 environments.

Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience

Work History

PAM Rehabilitation Hospital

Tech
08.2023 - Current

Job overview

  • Led cross-functional teams for successful project delivery within tight deadlines.
  • Improved software development efficiency by implementing Agile methodologies and streamlining team workflows.
  • Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
  • Tuned systems to boost performance.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Corrected, modified and upgraded software to improve performance.

United Parcel Service

Package Handler
11.2020 - 08.2023

Job overview

  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Lowes Home Improvement

Customer Service Associate
02.2018 - 08.2023

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.

Target

Tech Consultant
09.2019 - 01.2020

Job overview

  • Recommended technology upgrades to improve client security.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Organized system operating procedures to strengthen controls.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Sam Houston State University
Huntsville, TX

Bachelor of Science from Human Performance & Wellness Management
05.2024

University Overview

Lone Star College University Park
20515 TX-249 S, Houston, TX 77070

Associate of Science from Sports Medicine
05.2021

University Overview

Skills

  • Effective Prioritization
  • Stocking and Replenishing
  • Report Preparation
  • Project Support
  • Corrective Actions
  • Cultural Awareness
  • Providing Feedback
  • Protective Equipment Knowledge
  • Shipment Support
  • Attention to Detail
  • Problem-Solving

Timeline

Tech
PAM Rehabilitation Hospital
08.2023 - Current
Package Handler
United Parcel Service
11.2020 - 08.2023
Tech Consultant
Target
09.2019 - 01.2020
Customer Service Associate
Lowes Home Improvement
02.2018 - 08.2023
Sam Houston State University
Bachelor of Science from Human Performance & Wellness Management
Lone Star College University Park
Associate of Science from Sports Medicine
Demond Artis