Demond Jackson
Las Vegas,NV
Summary
Knowledgeable sanitation and housekeeping lead familiar with various operations, cleaning procedures and health and safety regulations. Versatile supervisor who has learned how to lead a diverse staff. Building rapport and team collaboration is at the core of why I've been successful. I'm hardworking and passionate, willing to go above and beyond to serve my employer. My sales background has made me into a master communicator being able to effectively communicate with superiors and my team. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills which helps me to be flexible to accommodate the many, ever-changing requests of my employer.
Overview
12
12
years of professional experience
Work History
Sanitation/Housekeeping Lead
MSI Express
05.2023 - 04.2025
- Assisted management in hiring decisions by conducting interviews and selecting qualified candidates for open positions.
- Provided constructive feedback to team members on their performance, helping them improve skills and advance professionally.
- Mentored new hires during onboarding process, facilitating a smooth integration into the sanitation and housekeeping team.
- Evaluated employee performance regularly through structured reviews, setting clear expectations for improvement goals where applicable.
- Facilitated team meetings for open communication among staff members and encouraged a collaborative approach to problem solving.
- Communicated repair needs to maintenance staff.
- Remove parts from the machine, clean them and assemble after quality verification.
- Remove trash and cardboard from the line.
- Work with other department leaders to complete special projects.
- Responsible for my team and everything sanitation and housekeeping on my shift.
- Cleaned and organized designated sanitation rooms.
- Retrieved items for coworkers when they are running low.
- Put away items received in our weekly delivery.
- Supervised a team of one housekeeper and three sanitation staff.
Jewelry Sales Associate
Macy's
03.2017 - 02.2023
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Enhanced store reputation through effective communication and relationship-building with prospective customers.
- Increased repeat business by cultivating strong rapport with customers and contacting them when we had certain items on sale.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Home Health Aide
01.2017 - 01.2023
- Improved Mom's well-being by providing compassionate and attentive personal care.
- Assisted Mother with daily living activities, enhancing her independence and quality of life.
- Maintained a clean and safe home environment for my mother, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to Mom during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to Mom's physicians.
- The full list of what I did for Mom cannot be thoroughly explained here.
Sales Coach
Ninja Growth Strategies
01.2020 - 04.2020
- Conduct 60-90 min strategy sessions with prospective clients interested in our $9K two payment/$8K-PIF LinkedIn Coaching training and community.
- Using the CRM, I would call/text prospects to setup a sales call.
- Appointments would be added to my calendar and I conducted sales calls daily.
- When payment was confirmed, I would setup new client web access in our website's back office.
- Introduced new clients to the Facebook community.
Phone Sales Representative
Hilton Grand Vacations Call Center
10.2015 - 12.2016
- Cold called Hilton Honor's Member's to pitch discount cruises and vacations at various locations across the country.
- Answered inbound telephone calls from consumers interested in one of our deals.
- Built relationships with customers by genuinely caring about them.
- Followed up with customers to upsell the current promotion.
- Completed daily and weekly sales reporting using assigned tools.
- Overcame objections using friendly, persuasive strategies.
Phone Sales Representative
National Tech
07.2013 - 09.2015
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Attended regular training sessions to improve product knowledge and sharpen negotiation skills continuously.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Called prospective customers in designated market area to qualify leads.
Education
High School Diploma -
Horse Mann High School
Gary, INBachelor of Science - Business Administration And Management
Jones International University
Englewood, CO06-2013
Skills
- Decision-Making
- Dependable and Responsible
- Teamwork and Collaboration
- Team building
- Good Telephone Etiquette
- Interpersonal Communication
- Cultural Awareness
- Analytical Thinking
- Problem-Solving
- Flexible and Adaptable
- Supply Replenishment
- Self Motivation
Timeline
Sanitation/Housekeeping Lead
MSI Express
05.2023 - 04.2025
Sales Coach
Ninja Growth Strategies
01.2020 - 04.2020
Jewelry Sales Associate
Macy's
03.2017 - 02.2023
Home Health Aide
01.2017 - 01.2023
Phone Sales Representative
Hilton Grand Vacations Call Center
10.2015 - 12.2016
Phone Sales Representative
National Tech
07.2013 - 09.2015
High School Diploma -
Horse Mann High School
Bachelor of Science - Business Administration And Management
Jones International University
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