Desmond Pierre
Brooklyn,NY
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
HIM Operations Manager
NYU Langone Medical Center
09.2011 - 11.2021
- Supervised the day to day activities of staff responsible, for medical records request
- Monitored and follow-up on ROI queries
- Monitored Dictaphone review queue and ensure daily clearance of open dictations
- Conducted performance reviews, and be responsible for other HR functions, including but not limited to discipline, and hiring
- Responsible for training and transition of new employees
- Identified training needs and coordinate the development of training interventions
- Gathered data, developed, and distributed management reports that reflect performance indicators for medical records operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
HIM Operations Supervisor
Laura And Isaac Perlmutter Cancer Center At NYU
09.2009 - 09.2011
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
HIM Cancer Registry Follow up Coordinator
NYU Langone Medical Center
08.2005 - 09.2009
- Supervised the registry follow up process by coordinating chart pulls with registry requirements and abstracting functions
- Knowledge of Cancer Registry software applications
- Collected yearly data regarding Patient Cancer Status
- Processed follow up requests for outside Facilities
- Collected and update physician NPI data
- Reviewed and process expired patients
- Reviewed cancer registry cases
- Processed daily chart requests.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Education
Bachelor of Science - Psychology
University of Hartford
Hartford, CTCertificate - Medical Office Assistant
Drake School of Manhattan
New York, NYSkills
- Computer: Windows XP; Microsoft Word, Excel, PowerPoint, Softmed, Impact, Metriq
- Clinical: Phlebotomy, Vital Signs, Urinalysis, Sterilization, and Certified CPR
- Administrative: General office duties, Medical Transcription/Dictation, Cancer Registry
- Systems Implementations
- Data Archiving
- Project Development
- Policy and Procedure Implementation
- Contract Development
- Staff Management
- Workflow Planning
- Contract Review and Recommendations
- Process Improvement Strategies
Timeline
HIM Operations Manager
NYU Langone Medical Center
09.2011 - 11.2021
HIM Operations Supervisor
Laura And Isaac Perlmutter Cancer Center At NYU
09.2009 - 09.2011
HIM Cancer Registry Follow up Coordinator
NYU Langone Medical Center
08.2005 - 09.2009
Bachelor of Science - Psychology
University of Hartford
Certificate - Medical Office Assistant
Drake School of Manhattan