Demond Plunkett
Lead Business Execution Officer
Brooklyn Park,MN
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Knowledgeable with solid background in strategic planning and operational oversight. Proven ability to lead teams and execute initiatives that enhance organizational effectiveness. Demonstrated expertise in conflict resolution and resource management.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Lead Business Execution Officer
Wells Fargo
10.2024 - Current
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Lead Business Execution Consultant
Wells Fargo
03.2023 - 10.2024
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
Senior Control Management Specialist
Wells Fargo
08.2021 - 03.2023
- Develop and maintain partnerships with business process owners by consulting and providing expertise in control design to effectively mitigate risks, including the design of means of measurement
- Advise aligned group on Risk and Control Self Assessments (RCSA)/Integrated Process Risk and Control (IPRC), Business Process Management (BPM), and other programs
- Engage in the development and implementation of new controls, action plans, and root cause analysis
- Support the evaluation and design of appropriate metrics to inform and monitor the health of the operational risk environment
- Identify gaps and areas of improvement in existing processes and recommend improvements
- Support a strong risk management culture through the implementation of key risk management programs into the standard operating framework of the business
- Interface with Audit, Legal, and internal partners as needed
Due Diligence Consultant/Business Risk and Control Consultant - Data Quality Issues/Onboarding team
Wells Fargo
05.2019 - 08.2021
- Perform data checks on business-as-usual customers in order to remain in compliance with internal controls.
- Worked closely with relationship managers and risk managers ensuring appropriate compliance issues are discussed, documented, and managed
- Assisted as a SME in the process and development of the COBO Project, Audit Project, CMS DQI Onboarding Project, Missing Line of Business Project with EGS/India Team.
- Implemented Controls for System of Record process sustainability in order to meet testing validation ordinance while remaining compliant with Line of Business operating standards.
- Completed several Process Improvement and Lean Six Sigma Develop You Courses in order to provide adequate feedback to the Data Quality Issues functionality while ensuring that Wholesale Policies and procedures are adhered too.
- Identified issues resulting from internal/external compliance examinations-multiple case iterations.
- Collaborating with senior leaders to continue the Diversity, Equity, and Inclusion initiatives by establishing partnerships with team members to initiating departmental presentations, conversations, while enhancing Diversity, Equity, & Inclusion awareness.
- Drafted framework for the Issue Pre-Validation procedure- out of scope job aid
- Adhere to the Risk Management Framework, Issue Management and Self-Assurance Activity Policies (BSA/AML)
- Credibly challenged conclusions provided by peers, coverage teams and other stakeholders involved in the DQI Triage and Onboarding issue
- SME for Missing Line of Business (Created job aids, completed side by sides, etc.)
- Complied with High priority initiatives to improve internal controls, efficiencies, and increase regulatory compliance
Customer Care and Recovery Group
Well Fargo Home Mortgage
05.2015 - 05.2019
- Conducting intake to determine appropriate course of action
- Conducting investigative steps to fully identify the issues
- Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries
- Served as intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly
- Reconciles general ledger accounts to ensure balance
- Handles incoming correspondence in accordance with external and internal policies and procedures
- Generate and/or compose written correspondence as needed
- Reviewed data and reported trends to management
- Handled a pipeline of 60 to 70 cases per month
- Implementing audit controls in order to mitigate risk
- Coached new team members out of training on control process and Business process systems
- Identify trending of findings on claims and collaborated with leadership to develop solutions to remediate common issues
- Assisted with the implementation and monitoring of a risk-based program to identify risk that arises from inadequate or failed internal operations, people or systems
- Advised management on risk ratings and evaluates ratings against established policy standards
Loan Document Specialist 4
Wells Fargo Home Mortgage
08.2010 - 01.2015
- Responsible for performing loan documentation duties on loans to ensure compliance with company policies
- Main duties include being the processor, closer, and being compliant for loan products
- Having knowledge of policies, applications, and property documentation
- Verifying and ordering all proper documentation while following up with title companies to ensure quality and accuracy
- Handled a pipeline of 75-100 loans per month as assigned
Mortgage Title Review
Fiserv Lending Solutions, an ISGN Company
06.2007 - 04.2010
- Completed settlement statements (HUD 1) itemizing services and fee charges
- Reviewed titles commitments for complete accuracy
- Contacted county tax offices to verify payment of taxes
- Audited uniform residential loan applications on files before closing
- Put together full closing packages and notified lenders of completion
- Completed welcome calls to familiarize the borrowers with the company
- Reviewed and ensured all necessary documentation was provided
- Training in post-closing and appraisal review
Education
Bachelor of Business Administration - Accounting
Northeastern State University
Tahlequah, OK06-2003
Skills
- 5 years Experience working in various control programs such as the Risk and Control Self-Assessment (RCSA) program
- Knowledge and understanding of systems of record used to run effective Control Management programs, including but not limited to SHRP, SNOW, Fact Pack work, BEC (Business Environment Change), Falcon, SharePoint
- Strong working knowledge of Commercial Banking (CB) businesses (including CB Control Management Programs), its products and services, and relevant risks and controls of the business
- Change Management and Process Improvement experience
- Experience managing and implementing risk management or control programs in a matrixed environment
- Control Testing and Audit experience
- Experience consulting on regulatory matters or change management experience in the financial services industry
- Working knowledge of the Risk Management Framework (RMF) concepts and policies across risk types (regulatory, financial crimes, credit, operational, etc)
- Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursPaid sick leaveCompany CultureTimeline
Lead Business Execution Officer
Wells Fargo
10.2024 - Current
Lead Business Execution Consultant
Wells Fargo
03.2023 - 10.2024
Senior Control Management Specialist
Wells Fargo
08.2021 - 03.2023
Due Diligence Consultant/Business Risk and Control Consultant - Data Quality Issues/Onboarding team
Wells Fargo
05.2019 - 08.2021
Customer Care and Recovery Group
Well Fargo Home Mortgage
05.2015 - 05.2019
Loan Document Specialist 4
Wells Fargo Home Mortgage
08.2010 - 01.2015
Mortgage Title Review
Fiserv Lending Solutions, an ISGN Company
06.2007 - 04.2010
Bachelor of Business Administration - Accounting
Northeastern State University
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