Demond Refuge
Spring,TX
Summary
Reputable Technician with 20 years of hands-on experience monitoring and servicing systems and troubleshooting equipment commercial and residential. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technician - Residential Appliance
Conns Home Plus
Houston, TX
12.2016 - Current
- Installed new systems following manufacturer guidelines.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Conducted on-site equipment repairs at various customer locations.
- Repaired and restored malfunctioning motors, pumps, valves, and switches.
- Collaborated with team members for efficient and effective project completion.
- Replaced worn or damaged parts with necessary OEM replacements.
Enhanced performance by acquiring and installing appropriate OEM components.
Ensured optimal functioning through the replacement of worn or damaged items with OEM substitutes. - Managed and updated detailed records of service calls, repairs, and parts utilized.
- Provided technical support to customers through both phone and face-to-face interactions.
- Assisted with installation projects at both residential and commercial sites.
- Communicated with vendors regarding supply orders and delivery timelines.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Resolved software-related issues by troubleshooting programs and applications.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Provided training on the safe usage of equipment when needed.
- Inspected equipment for proper operation and safety hazards prior to use.
- Conducted preventive maintenance on a variety of machines and systems.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Tracked inventory usage and alerted supervisor regarding re-ordering requirements.
- Reconditioned and repaired machine systems and components to restore functionality.
- Created and organized job assignment reports and forms to ensure accountability and traceability.
- Logged services in service ticket system.
- Reviewed completed work for accuracy.
- Promoted prompt completion of documentation to ensure accurate recording and tracking of service requests.
- Set up and operated both mechanical and manual tools and equipment.
- Maintained certifications and completed training on systems and components.
- Troubleshot malfunctions and diagnosed issues with equipment to provide fast and comprehensive service.
- Adjusted wiring, piping, and tubing for repairs and installations.
- Installed new components to restore functionality.
- Documented work completed by filling out work orders, repair logs, and maintenance plans.
- Maintained proper inventory by diligently recording parts and equipment used in various projects.
- Conducted regular inspections of materials and equipment to identify potential hazards and machine defects.
- Calculated project labor and material costs, effectively conveying value to clients.
- Enhanced efficiency and functionality through routine lubrication of mechanical parts.
- Conducting regular inspections to identify maintenance requirements for equipment
- Followed safety guidelines, wore protective gear while using power drills, circular saws, and other power tools.
- Reviewed blueprints and manufacturer manuals prior to commencing installation and repair tasks.
- Took measurements and evaluated dimensions to ensure accurate installation of new machinery.
- Acquired necessary equipment for projects through effective communication with distributors.
- Provided clients with clear safety guidelines for better understanding of new equipment.
- Utilized blueprints and manufacturer manuals to devise efficient repair strategies.
- Installed new appliances, wiring and machinery to replace defective equipment in homes.
- Completed scheduled appointments promptly to ensure quality service.
- Traveled to customer sites for scheduled appointments.
- Developed and implemented preventive maintenance procedures and schedules.
- Conducted thorough functionality tests on repaired items prior to customer return
Service Technician
Solar Appliance Repair
New Orleans, LA
03.2010 - 09.2016
- Installed new systems in compliance with manufacturer guidelines.
- Calibrated instruments to ensure they maintained accuracy within specified tolerances.
- Performed onsite repair of equipment at customer locations.
- Repaired and restored functionality to faulty components including motors, pumps, valves, and switches.
- Coordinated with distributors to obtain essential equipment for project completion.
- Effectively communicated safety guidelines to clients, ensuring comprehensive understanding of new equipment.
- Consulted blueprints and manufacturer manuals to efficiently plan repair work.
- Installed new appliances, wiring and machinery in homes that had defective equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Kept records of parts and equipment used in projects to update inventory.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Maintained certifications and completed training on systems and components.
- Traveled to customer locations to complete work for pre-set appointments.
- Developed preventive maintenance procedures and schedules.
- Set up and operated mechanical and manual tools and equipment.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Reconditioned and repaired machine systems and components to return to operation.
- Prepared job assignment reports and forms for accountability and traceability.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Conducted service appointments to diagnose and fix problems.
- Conducted preventive maintenance on a variety of machines and systems.
- Conducted inspections of equipment before use to ensure proper functioning and identify potential safety hazards.
- Provided necessary safety training for equipment usage.
- Identified potential issues during regular inspections to minimize future malfunctions.
- Troubleshot programs and applications to resolve software-related issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Diagnosed and resolved various customer issues.
- Coordinated with suppliers to ensure timely supply orders and deliveries.
- Assisted in the installation projects at residential and commercial sites.
- Provided technical support to customers via phone and in-person.
- Rapidly addressed emergency client calls for immediate support.
- Maintained accurate records of service calls, repairs, and parts used.
- Replaced worn or damaged parts with necessary OEM replacements.
HVAC Technician
A&R Air Condition Repair
Metairie, LA
01.2009 - 02.2010
- Documented repair work on HVAC units in compliance with company standards.
- Recovered refrigerant from old HVAC units in compliance with local environmental regulations.
- Installed, maintained, and repaired various residential HVAC equipment such as furnaces, air conditioners, heat pumps, and duct systems.
- Diagnosed faulty components in malfunctioning HVAC systems using specialized testing tools.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Diagnosed and resolved HVAC systems issues, including refrigerant leaks, electrical malfunctions, and mechanical failures.
- Performed repairs and modifications on ductwork to enhance system airflow and indoor air quality.
- Managed inventory of HVAC parts and supplies, ensuring the availability of essential components for repairs and installations.
- Installed and maintained HVAC systems in residential and commercial settings to ensure optimal operational performance and energy efficiency.
- Read technical manuals and schematics to comprehend specific configurations.
- Performed routine maintenance tasks including belt replacements, fan and motor servicing, and coil, strainer, and filter cleaning to ensure optimal equipment functionality.
- Utilized technical expertise, specialized tools, and soldering proficiency to repair components.
- Conducted thorough testing on pipe, tubing joints, and connections to ensure leak-free performance.
- Conducted pre-project inspections to identify and resolve obstacles.
- Loaded materials, tools, and equipment onto truck at the start of every shift.
- Installed compressors, condensers, and other components in designated positions utilizing hand tools and a variety of welding equipment.
- Cut and drilled holes in various surfaces to install equipment, utilizing power saws and drills.
Service Technician
A1 Appliance Sales, Service & Parts
New Orleans, LA
01.2008 - 01.2009
- Installed new systems according to manufacturer specifications.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Performed onsite repair of equipment at customer locations.
- Collaborated with team members to complete projects efficiently and effectively.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Maintained accurate records of service calls, repairs, and parts used.
- Assisted with installation projects at both residential and commercial sites.
- Provided technical support to customers over the phone and in person.
- Communicated with vendors regarding supply orders and delivery timelines.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Resolved software-related issues by troubleshooting programs and applications.
- Troubleshot electrical circuits using schematics and diagrams.
- Reconditioned and repaired machine systems and components to return to operation.
- Prepared job assignment reports and forms for accountability and traceability.
- Conducted preventive maintenance on a variety of machines and systems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Provided training on the safe usage of equipment when needed.
- Conducted service appointments to diagnose and fix problems.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Logged services performed in service ticket system.
- Set up and operated mechanical and manual tools and equipment.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Developed preventive maintenance procedures and schedules.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Maintained certifications and completed training on systems and components.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Kept records of parts and equipment used in projects to update inventory.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Performed root cause analysis and repaired dysfunctional machinery by disassembling it.
- Completed appointments punctually to enhance service quality.
- Efficiently diagnosed and resolved equipment malfunctions to ensure prompt service.
- Traveled to customer sites to fulfill scheduled job requirements.
- Provided exceptional customer service and promoted repeat business through effective communication with clients.
- Diagnosed and resolved customer issues by identifying problems and implementing effective solutions.
- Tested and verified the functionality of repaired items prior to customer return.
- Adhered to quality assurance procedures throughout the entire service process.
- Repaired and restored malfunctioning motors, pumps, valves, and switches.
Service Technician
Maytag\Whirlpool Corporation
New Orleans, LA
10.2004 - 01.2008
- Installed new systems according to manufacturer specifications.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Performed onsite repair of equipment at customer locations.
- Collaborated with team members to complete projects efficiently and effectively.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Maintained accurate records of service calls, repairs, and parts used.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Provided technical support to customers over the phone and in person.
- Assisted with installation projects at both residential and commercial sites.
- Communicated with vendors regarding supply orders and delivery timelines.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Resolved software-related issues by troubleshooting programs and applications.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Provided training on the safe usage of equipment when needed.
- Conducted preventive maintenance on a variety of machines and systems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Prepared job assignment reports and forms for accountability and traceability.
- Reconditioned and repaired machine systems and components to return to operation.
- Logged services performed in service ticket system.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Set up and operated mechanical and manual tools and equipment.
- Developed preventive maintenance procedures and schedules.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Solved technical problems and conducted thorough diagnostics to ensure efficient maintenance of equipment.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Kept records of parts and equipment used in projects to update inventory.
- Implemented consistent monitoring of materials and machinery for safety and operational issues.
- Accurately estimated project expenses by assessing both labor and material costs, then successfully communicating this value to clients.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Performed routine checks on equipment to ensure timely detection of preventive and emergency maintenance needs.
- Managed customer transactions by operating the register system to record purchases, process payments, and provide receipts.
- Consistently followed safety guidelines and employed necessary protective measures during the operation of power drills, circular saws, and other power tools.
- Performed careful analysis of blueprints and manufacturer manuals prior to initiating installation and repair assignments.
- Determined necessary dimensions for successful installation of new machinery based on measured data.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Referenced blueprints and manufacturer manuals to accurately plan repair tasks.
- Delivered crucial safety instructions to clients, promoting an in-depth comprehension of newly acquired equipment.
- Interacted with distributors to acquire the necessary equipment for successful project completion.
- Verified the functionality of newly fixed machinery and equipment through comprehensive testing.
- Performed root cause analysis and repaired dysfunctional machinery through disassembly.
- Consistently met scheduled appointments, ensuring timely and high-quality service.
- Scheduled and completed work at customer locations according to pre-set appointments.
- Adhered to quality assurance procedures throughout the service process.
- Conducted functional tests on repaired items to guarantee customer satisfaction.
Avionics Technician
United States Marine Corps
Havelock, NC
08.1999 - 10.2004
- Conducted routine maintenance checks on all aircraft electronics including radios, transponders, GPS receivers and autopilots.
- Analyzed data from multi-function display units to identify potential faults in the system design or operation.
- Monitored cockpit displays during ground tests and simulated flights to detect any anomalies in the system's performance.
- Configured computer networks used for aviation communications and navigation purposes.
- Performed functional tests on avionics systems to ensure proper performance.
- Interpreted blueprints and diagrams related to aerospace engineering projects.
- Repaired faulty circuit boards by soldering replacement parts onto existing boards.
- Diagnosed issues with avionics systems using technical manuals and schematics.
- Provided training sessions for personnel on the use of new or upgraded avionics equipment.
- Ensured that all repairs were properly documented in accordance with FAA regulations.
- Updated databases containing information about installed components in order to maintain an accurate inventory record.
- Assisted other technicians in troubleshooting various aircraft electronic malfunctions.
- Inspected, tested and repaired avionics systems such as navigation, communication, auto-pilot and instruments.
- Troubleshot and resolved complex problems associated with aircraft electronic systems.
- Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
- Programmed software updates into onboard computers to enhance operational performance of aircraft systems.
- Completed in-depth visual and manual inspections of electrical components.
- Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Evaluated and documented maintenance and installation work quality improvements.
- Installed and maintained navigational aids as well as automated weather observation systems.
- Evaluated and repaired electrical, air handling, and other systems.
- Operated ohmmeters, ammeters and time domain reflectometers.
- Followed blueprints to precisely lay out and install new aircraft assemblies and systems.
- Sourced or fabricated replacement parts to correct faults with avionics systems.
- Replaced defective parts and resolved issues through the utilization of different hand and power tools.
- Executed corrosion control and inspection duties independently.
- Accurately assembled prototypes and conducted extensive tests to validate the effectiveness of designs.
- Repaired and installed new wiring, boxes, antennas, and other system components.
- Reviewed repair procedures by reading complex manuals.
- Removed aircraft parts including engines, pumps, and landing gear.
- Installed avionics components in accordance with maintenance procedures.
- Performed maintenance on aircraft electrical wiring harnesses to ensure airworthiness compliance.
- Replaced defective avionics system components in adherence to established guidelines.
- Maintained accurate monitoring of aircraft systems through the calibration of test equipment during flight operations.
- Applied mathematical functions to accurately interpret aircraft weight and balance loading instructions.
Education
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Delgado Community College
New Orleans, LASome College (No Degree) - Electrical, Electronics Engineering Technologies
ITT Tech
New Orleans, LASome College (No Degree) - Electrical, Electronics And Communications Engineering
Eastern Carolina University
Greenville NCHigh School Diploma -
West Jefferson High School
Harvey, LASkills
- Equipment Maintenance
- Quality Control
- User Training
- OSHA Compliance
- Blueprint Reading
- Component Replacement
- System Troubleshooting
- System Installation
- Equipment Repair
- Customer Service
- Environmental Compliance
- Operations Monitoring
- Cost Control
- Heavy Lifting
- Manufacturing Processes
- Tech-Savvy
- Project Support
- Relationship Building
- Inventory Oversight
- Documentation And Reporting
- Works Well Under Pressure
- Performance Improvement
- Maintenance and repair
- Troubleshooting and diagnosis
- Design principles
- Customer rapport
- Written/Verbal Communication
- HVAC Systems
- Multitasking and Organization
- System Tests
- Installation and Repair
- Preventive Maintenance
- Routine Inspections
- Hardware Installation
- Distribution of Goods
- Equipment Calibration
- Troubleshooting
- Maintenance and repairs
- Workload Management
- Document Preparation
- Complex Repairs
- Safety Equipment
- Risk Mitigation
- Network Administration
- Work Planning and Prioritization
- Information tracking
- Customer interaction
- Production Scheduling
- Electrical repair
- Product Inspections
Accomplishments
- Honorable Discharge Marine Veteran - Lead over 30 marines in everyday maintenance on Harrier AV8B Jet
Certification
- EPA Certified Type 1
- Railroad Commission of Texas
- Highly trained in all Samsung, LG, General Electric, Electrolux, and Whirlpool Appliance Applications
References
References available upon request.
Timeline
Technician - Residential Appliance
Conns Home Plus
12.2016 - Current
Service Technician
Solar Appliance Repair
03.2010 - 09.2016
HVAC Technician
A&R Air Condition Repair
01.2009 - 02.2010
Service Technician
A1 Appliance Sales, Service & Parts
01.2008 - 01.2009
Service Technician
Maytag\Whirlpool Corporation
10.2004 - 01.2008
Avionics Technician
United States Marine Corps
08.1999 - 10.2004
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Delgado Community College
Some College (No Degree) - Electrical, Electronics Engineering Technologies
ITT Tech
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Eastern Carolina University
High School Diploma -
West Jefferson High School