Demone Person
Williamsburg,VA
Summary
Motivated and dependable professional currently pursuing an Associate’s Degree in Health Care Administration Management, with hands-on experience in administrative and front-office operations. Eager to contribute strong organizational, communication, and problem-solving skills in a dynamic healthcare environment. Known for being a quick learner, an adaptable team player, and a dedicated worker who thrives under pressure. Seeking opportunities for continued growth and professional development in healthcare administration or clinical support roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Cullom & Farah, Eye & Laser Center
Williamsburg, Va
08.2024 - Current
- Assisted with patient scheduling and appointment confirmations for eye care services.
- Managed incoming calls and directed inquiries to the right staff members.
- Processed patient payments and verified insurance information accurately.
- Answer the multi-line phone system, direct calls appropriately, and provide information regarding clinic services.
- Adapted quickly and stepped into various roles as needed to support clinic operations, demonstrating adaptability and a team-oriented mindset while maintaining quality service across departments
Medical Receptionist
TPMG
Williamsburg, VA
07.2023 - Current
- Managed front desk operations during busy clinic hours efficiently.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Helped patients by telephone and in person to resolve various billing and scheduling issues.
- Performed general office duties, including filing, faxing, scanning, and mailing documents.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Answered basic questions and provided information to patients and family members.
- Cleaned and prepared exam rooms for patients during busy periods.
- Checked patients in and out of appointments.
Customer Service / Pick-Up Department Team Leader
Kroger
Yorktown, VA
11.2020 - 07.2023
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases.
- Filled in for upper management, handling routine operations and special projects with knowledgeable leadership.
- Organized workflow, delegated tasks, and monitored performance to achieve goals.
Education
Associate in Science (A.S.) - Healthcare Administration
Virginia Peninsula Community College
(Online)12-2027
Diploma -
Denbigh High School
Newport News, VA06.2020
Skills
- Problem Solving
- Attention to Detail
- Multitasking
- Medical Office Procedures
- Customer Service
- Front Desk Operations
- Effective Communication
- Task Prioritization
- Team Leadership
Certification
Personal Care Assistant (PCA)
Languages
English (Fluent)
References
References available upon request.
Timeline
Office Assistant
Cullom & Farah, Eye & Laser Center
08.2024 - Current
Medical Receptionist
TPMG
07.2023 - Current
Customer Service / Pick-Up Department Team Leader
Kroger
11.2020 - 07.2023
Associate in Science (A.S.) - Healthcare Administration
Virginia Peninsula Community College
Diploma -
Denbigh High School
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