Patrice Lynette Harris
Chester,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Walmart
2015.02 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cafeteria Worker
Chester Community Charter School
2010.08 - 2014.06
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
Cashier
Save A Lot Grocery Store
2008.07 - 2009.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Home Care Aide
JEVS
2006.01 - 2007.12
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Externship
Dr. Fanning
2005.12 - 2006.01
- Taking patient vital signs, giving injections including PPD and Hep B.
- Doing lab work such as blood withdrawals and urinalysis dips.
- Filling paper work, scheduling patient appointments, calling in patient prescriptions and retrieving prescriptions.
Housekeeper
Prospect Park Rehabilitation Center
1998.01 - 2005.12
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assembler
Franklin Mint
1996.01 - 1996.12
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Cafeteria Worker
Sleighton School
1989.08 - 1995.06
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Served food according to temperature, safety and presentation guidelines.
Education
Certificate Candidate - Medical Terminology
Pennsylvania Institute of Technology
Media, PA06.2005
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Money handling abilities
Complaint Handling
Timeline
Customer Service Representative
Walmart
2015.02 - Current
Cafeteria Worker
Chester Community Charter School
2010.08 - 2014.06
Cashier
Save A Lot Grocery Store
2008.07 - 2009.03
Home Care Aide
JEVS
2006.01 - 2007.12
Externship
Dr. Fanning
2005.12 - 2006.01
Housekeeper
Prospect Park Rehabilitation Center
1998.01 - 2005.12
Assembler
Franklin Mint
1996.01 - 1996.12
Cafeteria Worker
Sleighton School
1989.08 - 1995.06
Certificate Candidate - Medical Terminology
Pennsylvania Institute of Technology