Demone O. Atkins
Beaufort,SC
Summary
Dedicated Customer Service Professional that’s motivated to maintain customer satisfaction and to contribute to the company’s growth and success. Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Walmart
11.2020 - Current
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
Night Auditor
Springhill Suites Beaufort Marriott
02.2022 - 07.2022
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
Assistant Store Manager
Dollar General
06.2018 - 06.2020
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
TLE Service Writer
Walmart
09.2016 - 01.2018
- Streamlined service processes for increased efficiency and reduced wait times.
- Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
- Organized inventory management systems for efficient tracking and reordering of necessary supplies.
- Increased repeat business through exceptional customer service and follow-up communications.
Sales Associate/ Unloader
Variety Stores (Maxway)
02.2016 - 09.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Walmart
10.2014 - 06.2015
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Developed strong relationships with customers, driving repeat business and loyalty.
Cashier
CVS
07.2006 - 07.2007
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to customers.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
Store Manager
Movie Gallery
04.2005 - 02.2006
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Implemented safety procedures and protocols, maintaining a secure environment for staff, performers, and patrons alike.
- Supported projectionist duties, ensuring seamless movie transitions between showtimes.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
10.2024
Bachelor of Science - Business Administration
Morehouse College
Atlanta, GA05.2003
Bachelor of Science - Political Science
Morris Brown College
Atlanta, GA05.2003
High School Diploma -
Beaufort High School
Beaufort, SC05.2001
Skills
- Sales proficiency
- Planning and Organization
- Customer Service
- Accurate money handling
- Attention to Detail
- Upbeat and Outgoing Attitude
Timeline
Night Auditor
Springhill Suites Beaufort Marriott
02.2022 - 07.2022
Personal Shopper
Walmart
11.2020 - Current
Assistant Store Manager
Dollar General
06.2018 - 06.2020
TLE Service Writer
Walmart
09.2016 - 01.2018
Sales Associate/ Unloader
Variety Stores (Maxway)
02.2016 - 09.2016
Sales Associate
Walmart
10.2014 - 06.2015
Cashier
CVS
07.2006 - 07.2007
Store Manager
Movie Gallery
04.2005 - 02.2006
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Morehouse College
Bachelor of Science - Political Science
Morris Brown College
High School Diploma -
Beaufort High School