DeMonica Jordan
Garland,TX
Summary
Talented Operations Manager bringing 4+ years of experience and demonstrated record of accomplishment in Warehouse Management. Proficient in operational enhancements, quality improvements and team leadership based on recognition strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Overview
8
8
years of professional experience
Work History
Merchandising Specialist
Ben E Keith Beverages
10.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Operations Manager
FedEx
03.2016 - 09.2021
- Managed daily operations, including supervising multiple team members.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Package Handler Trainer
FedEx
08.2015 - 03.2016
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
- Accomplished production goals by working with speed and accuracy.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
Education
High School Diploma -
Amon Carter Riverside High Scool
Fort Worth, TXSkills
- Solutions development
- Systems implementation
- Policies and procedures implementation
- Contract review and recommendations
- Reading Comprehension
- Floor Set Design
- Cash Register Operations
- Merchandising Operations
- Product Merchandising
- Customer Interaction
- Vendor Relations
- Managing Overflow Merchandise
- POS Systems Knowledge
- Critical Thinking
- Visual Displays
- Merchandising and Promotions
- Planogram Design
- Customer Relationship Management
- Hand Trucks
- End Cap Placement
- Employee Counseling
- Display Resetting
- Reading Planograms
- Stock Rotation
- Belt Conveyors
- Workflow Coordination
- OSHA Standards
- Hand and Power Tool Operation
- Setting Up Pallets
- Coordinate Racks
- Assigning Tasks
- Business Operations Coordination
- 10-Key Data Entry
- Availability Design
- Team Goals
- Procurement Management
Accomplishments
- Designed 11 elaborate store displays for store promotions during the holiday season.
- Earned "Employee of the Month" award in October 2022.
- Supervised team of 26 staff members.
- Documented and resolved Total Labor Hours which led to lower production cost.
- Achieved higher productivity through effectively helping with retraining package handlers.
Timeline
Merchandising Specialist
Ben E Keith Beverages
10.2021 - Current
Operations Manager
FedEx
03.2016 - 09.2021
Package Handler Trainer
FedEx
08.2015 - 03.2016
High School Diploma -
Amon Carter Riverside High Scool
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