De'Monica Mims
Ballwin ,MO
Summary
My objective is about growth. I look forward to improving my abilities and skills through effort, feedback, and learning. I also don't see failure as a way to describe yourself but as a springboard for growth and developing your abilities. I'm currently working on getting my Google IT Support Professional Certificate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
SSM Health Saint Louis Hospital
St. Louis, MO
08.2022 - Current
- Collecting patient details such as billing, medical history, insurance information
- Enter patient information into databases and maintain accurate records
- Assist with patient questions, concerns, and issues
- Perform general administrative tasks
- Answered multi-line phone, screening, directing calls, and taking or relaying messages
- Distributed/Sort incoming and outgoing mail for the office
- Greet and directed visitors to correct destination along with monitoring visitors' access and maintain security awareness
- Monitored and maintained office equipment
- Operated a photocopier to make copies of records, then assembled, and distributed.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Work with physicians to changed/ update notes in the EMR system.
- Call patients insurances to get benefits and authorizations.
FRONT DESK AGENT
Sonesta ES Suites
02.2022 - 06.2022
- Greeted, registered and assigned rooms to guests of hotels or motels
- Computed bills, collect payments and make change for guests
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Prepared and entered various correspondences and documents, and forms in several automated systems, and tracked logs
- Performed routine and repetitive tasks such disposition, retrieval, relocation, refiling, and interfiling of records
- Scheduled Appointments.
SHIFT LEAD
Walgreens
Des Peres, MO
10.2020 - 02.2022
- Managed inventory levels and minimized loss, following company systems and guidelines
- Prepared end-of-shift reports for management review and approval
- Opening and closing the store in the absences of store Management
- Balance cash draw before and after shift
- Received payment by cash, check, credit cards for product sold
- Assisted customers by providing information and resolving their complaints
- Performed other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.
SERVICE DESK TECHNICIAN
Centene Corp
Clayton, MO
02.2020 - 12.2021
- Managed customers expectations of support and technology functionality in order to provide positive user experience
- Provided on-call support for critical account issues related to Citrix and Outlook, and VDI's
- Unlocked accounts and reset passwords
- Installed software, demonstrate its usage and troubleshoot when users are faced with problems
- Update system software when require
- Maintain good communication skills to teach users about the equipment and the software
- Analyzed computer hardware problems, rectified, service, replace parts when necessary.
- Served as first point of contact for incoming technical service calls and emails.
Assistant Manager of Front Desk
The Pointe
01.2015 - 01.2020
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Keep the office in order
- Answer all the customers' questions and address their complaints
- Prepare and manage outgoing mail
- Check, sort and forward emails
- Monitor office supplies
- Place supply orders when necessary
- Monitor and update records and files
- Monitor and log office expenses and costs.
Education
Associate of Applied Science -
STLCC- Meramec College
01.2020
High School Diploma -
Parkway West High School
Ballwin, MO05-2017
Skills
- Problem Solving
- Critical Thinking Skills
- Teamwork
- Communication
- Flexibility
- Cash Control
- Desktop Support
- Multitasking and Organization
- Customer Service
- Equipment Troubleshooting
- Scheduling and Coordination
- System Installation
- Software Configuration
- Service Ticket Accuracy
References
- Darrell Wade, Darrellwade18@gmail.com, 636-667-2554
- Laney Harris, drharris043@gmail.com, 636-236-6584
- Helen McDonald, hmcdonald1798@gmail.com, 314-591-5896
Certification
- Google IT Support Professional Certificate : In progress
- Certified Phlebotomy Technician: N23100291 :1/31/2025
Affiliations
- Collegiate Swimmer 2017-2019
References
References available upon request.
Timeline
Patient Access Representative II
SSM Health Saint Louis Hospital
08.2022 - Current
FRONT DESK AGENT
Sonesta ES Suites
02.2022 - 06.2022
SHIFT LEAD
Walgreens
10.2020 - 02.2022
SERVICE DESK TECHNICIAN
Centene Corp
02.2020 - 12.2021
Assistant Manager of Front Desk
The Pointe
01.2015 - 01.2020
Associate of Applied Science -
STLCC- Meramec College
High School Diploma -
Parkway West High School