DeMonique Chen
Winslow,AZ
Summary
Experienced hospitality professional with a strong focus on operational efficiency and staff training. Demonstrated ability to maintain high service standards and deliver superior customer experiences. History of meeting organizational needs through consistent and organized practices. Skilled in managing pressure and navigating challenges to enhance brand reputation.
Overview
8
8
years of professional experience
Work History
Server/Small Business Owner
China Feast
Winslow, Arizona
05.2019 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Supported customers with menu advice based on individual preferences.
- Processed payments and managed cash transactions effectively.
- Trained incoming servers on best practices and restaurant protocols.
- Collaborated with staff to streamline operational workflow, improving service efficiency.
- Ensured organized and clean dining area, contributing to positive dining experience.
Bartender
PTs Bar
Winslow, Arizona
07.2018 - 03.2021
- Engaged with customers to deliver exceptional service and tailored recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Created innovative drink specials to elevate customer experience in bar setting.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed inventory levels and ordered supplies to ensure product availability.
Front Desk Medical Receptionist
North Country HealthCare
Winslow, Arizona
01.2020 - 05.2020
- Managed patient check-in and check-out processes to streamline operations and reduce wait times.
- Greeted patients and visitors professionally, ensuring a welcoming environment.
- Scheduled appointments utilizing electronic health record systems for improved efficiency.
- Verified insurance information and updated patient records accurately to ensure seamless patient processing.
- Communicated with patients to ensure appointment details were accurate. to confirm appointments and gather necessary details for visits.
- Retrieved faxes and uploaded documents to patient charts, supporting clinical staff in maintaining accurate records.
Education
Some College (No Degree) - Business
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Menu curation strategies
- Point of sale management
- Team collaboration
- Client engagement
- Team collaboration
- Meticulous attention to detail
- Interpersonal relations
- Positive professionalism
- Positive professionalism
Timeline
Front Desk Medical Receptionist
North Country HealthCare
01.2020 - 05.2020
Server/Small Business Owner
China Feast
05.2019 - Current
Bartender
PTs Bar
07.2018 - 03.2021
Some College (No Degree) - Business
Maricopa Community Colleges, Gateway Community College