Demonta Galloway
Hockley
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Field Technician
ENTEGRA Solutions
11.2023 - Current
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Calibrated new and existing equipment for optimal performance.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Delivered high-quality work by diligently following standard operating procedures.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
CABLE INSTALLATION TECHNICIAN/QUALITY CONTROL INSPECTOR
TAK Communications
10.2021 - Current
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Provided training on use, troubleshooting, and calibration of equipment.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Help open up two different departments, where I had to be the leader and train everyone on the new procedures.
Account Manager
R.A.D Services
01.2019 - 10.2022
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Generated advertising brochure for vendor use.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
Operations Manager
S & D Services
01.2018 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
HR Jet Solutions
01.2016 - 01.2020
- Company Overview: Is An Aircraft Maintenance Company
- Covid related decrease in business resulted in seeking new employment
- Generated work orders, Ordered Aircraft parts, Performed incoming inspections on parts, tools, and equipment
- Managed production of aircraft maintenance schedules, Prepared and sent out invoices
- Informed customers on maintenance time expectations
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Is An Aircraft Maintenance Company
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
Bachelor of Arts - Business Administration
University of Arizona
Arizona City, AZ08-2027
High School Diploma - undefined
Klein Forest High School
Houston, TX06.2015
Skills
- Performance optimization
- Workplace safety
- Data collection
- Advertising
- Account development
- Converting leads
- Marketing
- Performance monitoring
- Health and safety compliance
- Budget tracking
- Report generation
- Interpersonal relations
Timeline
Field Technician
ENTEGRA Solutions
11.2023 - Current
CABLE INSTALLATION TECHNICIAN/QUALITY CONTROL INSPECTOR
TAK Communications
10.2021 - Current
Account Manager
R.A.D Services
01.2019 - 10.2022
Operations Manager
S & D Services
01.2018 - 03.2020
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
HR Jet Solutions
01.2016 - 01.2020
High School Diploma - undefined
Klein Forest High School
Bachelor of Arts - Business Administration
University of Arizona
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