Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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DeMontara Tims

Webster

Summary

Organized Customer Service Representative committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver with over 4 years of customer service who is adapt at remaining calm in stressful situations and effectively assisting a variety of customers.

Overview

5
5
years of professional experience

Work History

Personal Banker

U.S. Bank
08.2022 - 02.2025
  • Provide specialized financial planning support
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.


Telecommunications Operator

Baylor St. Luke's Medical Center
06.2024 - 01.2025
  • Monitored and operated the hospital’s communication system, including switchboards and paging systems, to ensure seamless internal and external communication.
  • Dispatched emergency codes promptly and accurately to appropriate hospital teams, playing a critical role in emergency response coordination.
  • Transferred calls efficiently to departments, physicians, and patient rooms while maintaining professionalism and strict confidentiality in compliance with HIPAA regulations.
  • Provided patients, families, and staff with accurate hospital information, including department locations, visiting hours, and general inquiries.
  • Assisted with overhead paging and intercom announcements to relay urgent messages throughout the facility.
  • Maintained composure and efficiency in high-pressure situations, ensuring clear and concise communication during emergencies.

Virtual Customer Service Representative

Alorica
06.2021 - 11.2022
  • Answer calls from over 60 customers per shift with courteous interactions for quality service
  • Deliver technical support services in the area of Home Appliances through clear communications and proactive problem-solving
  • Remain up to date on all technical products and services to offer the best options to customers
  • Utilized effective de-escalation techniques to resolve customer's issues

Virtual Customer Service Representative

Conduent
09.2019 - 03.2021
  • Deliver technical support services in the area of mobile devices, headphones, and computers through clear communications and proactive problem-solving
  • Ensure I am up to date with all new policies and resources
  • Ability to de-escalate customers in another vulnerable emotional state
  • Effectively managed a high-volume of inbound and outbound calls in the queue per minute
  • Accurately documented, researched, and resolved customer service issues
  • Addressed and resolved customer product complaints empathetically and professionally
  • Developed strong relationships with clients through empathetic communication and genuine concern for their needs.

Education

High School Diploma -

Jack Yates High School
05.2014

Skills

  • Customer Experience
  • Phone Etiquette
  • Technical Support
  • Troubleshooting
  • Communication skills
  • Computer skills
  • Mobile Devices
  • Operating Systems
  • Relationship building
  • Customer satisfaction
  • Customer service
  • Switchboard operation

Personal Information

Authorized To Work: US

Timeline

Telecommunications Operator

Baylor St. Luke's Medical Center
06.2024 - 01.2025

Personal Banker

U.S. Bank
08.2022 - 02.2025

Virtual Customer Service Representative

Alorica
06.2021 - 11.2022

Virtual Customer Service Representative

Conduent
09.2019 - 03.2021

High School Diploma -

Jack Yates High School

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DeMontara Tims