DEMONTRE D. CORMIER
Humble
Summary
Customer-focused professional with extensive experience in customer service roles. Renowned for delivering exceptional client support and maintaining high customer satisfaction and loyalty. Strengths include outstanding communication, problem-solving abilities, and adeptness at multitasking—a proven track record of enhancing operational processes to improve the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Hodges Communications Group
05.2021 - Current
- Responsible for administrative support to the Founder/CEO
- Follow up with potential clients who submit an online form through the organization's website for services
- Inform customers about HCG services
- Responsible for entering data into the system
- Staff and disseminate information at networking events
- Responsible for company mailings
- Developed relationships with key clients through regular contact and follow-up communication.
- Performed additional duties as assigned by the management team.
- Resolved customer inquiries promptly.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Followed up with customers after purchase to ensure satisfaction.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Part-time
Data/Order Entry Clerk
Suncoast Resources
09.2024 - 04.2025
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Monitored inventory levels and documented replenishment requirements.
- Updated pricing information in the company's online store when necessary.
- Answered customer account inquiries and provided resolution.
- Processed and documented transactions in company database.
- Received and entered orders into computer system accurately.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Trained new employees on how to use the order entry software correctly.
- Verified accuracy of information and executed clarification of orders.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Completed day-to-day duties accurately and efficiently
- Leveraged SAP to efficiently manage and generate orders.
Warehouse Manager
Coppersmith Logistics
05.2023 - 02.2024
- Negotiated contracts with suppliers for material procurement needs.
- Managed overall warehouse operations budgeting, including labor and equipment maintenance expenses.
- Collaborated closely with logistics teams to ensure a smooth flow of shipments across international borders.
- Resolved customer complaints related to product quality or delivery issues.
- Conducted periodic warehouse environment audits to identify potential hazards or risks.
- Ensured that all orders were accurately fulfilled promptly.
- Established procedures for receiving, storing, and handling hazardous materials safely.
- Organized regular cycle counts of physical inventory to ensure system data accuracy.
- Coordinated and monitored the warehouse's receipt, storage, and dispatch of goods.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Read computer-generated move tickets, put-away, and delivery labels to move merchandise properly.
- Generated warehouse shipping documents, packing lists, and invoices.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Oversaw incoming and outgoing materials inventory based on physical counts and bar-code systems.
Warehouse Associate/Inventory Specialist
Pentagon Freight Services
09.2022 - 05.2023
- Responsible for the physical loading, unloading, and sorting of packages by hand, including lifting, pushing, pulling, carrying, and placing, safely and efficiently
- Performed loading and unloading trucks
- Transported shipment to particular areas by hand forklift or other tools
- Received, unpacked, and checked arriving shipments
- Helped in research of departing shipments
- Handled hazardous materials safely following prescribed regulations.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Labeled containers correctly for product identification purposes.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate records of all incoming and outgoing shipments.
- Packed goods for shipment in accordance with customer instructions.
Warehouse Associate
Cardinal Health
11.2019 - 04.2020
- Responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of products
- Responsible for cross-training in multiple areas of the warehouse, including Inbound, ValueLink, and Outbound
- Receive large boxes on warehouse dock, scan product with RF scanner, and input product information into computer
- Break down cases of product and operate heavy equipment to replenish warehouse
- Utilize the voice-to-pick system to pick large case items with material handling equipment or to pick small units of measure items and place them on the cart.
Data Entry/Inventory Specialist
Graybar Electric Supply
10.2016 - 02.2019
- Responsible for entering customer and account data from source documents while compiling, verifying the accuracy, and sorting information
- Receive and process inventory sheets and update invoice details accordingly
- Accurately enter data into corresponding fields within various software programs
- Identify and correct data entry errors using appropriate quality control methods
- Manage and organize records and files
Education
Business Administration and Management - undefined
Lamar University
Beaumont, TX01.2013
Skills
- Microsoft Office Suite
- Excellent Verbal and Interpersonal Communication
- Information Retention and Rearticulation
- Problem Solving
- 50 WPM Typist
- Record Keeping, Filing, and Documentation
- Motivating, Inspiring, and Supporting Others
- Conflict and Dispute Resolution Working with Individuals to Ensure Needs are Met
- Inventory counting
- Freight Labeling
- Order Picking
- Shipping and Receiving
- Product verification
- Documentation
- Inventory Management
- MS Office proficiency
- Customer Support
Timeline
Data/Order Entry Clerk
Suncoast Resources
09.2024 - 04.2025
Warehouse Manager
Coppersmith Logistics
05.2023 - 02.2024
Warehouse Associate/Inventory Specialist
Pentagon Freight Services
09.2022 - 05.2023
Customer Service Associate
Hodges Communications Group
05.2021 - Current
Warehouse Associate
Cardinal Health
11.2019 - 04.2020
Data Entry/Inventory Specialist
Graybar Electric Supply
10.2016 - 02.2019
Business Administration and Management - undefined
Lamar University
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