Dempsey Berry
Polk City,FL
Summary
Dynamic Service Drive Manager at Lakeland Dodge with a proven track record in staff training and development, enhancing team performance and customer satisfaction. Skilled in data-driven decision making, I effectively resolved customer complaints and streamlined operations, achieving annual targets while fostering a collaborative environment.
Qualified with strong background in managing service drive operations. Successfully streamlined processes and enhanced customer satisfaction by implementing effective service strategies. Demonstrated leadership and problem-solving skills that foster team collaboration and operational efficiency.
Overview
24
24
years of professional experience
Work History
Service Drive Manager
Lakeland Dodge
09.2021 - 03.2025
- Led team meetings regularly to discuss goals, progress updates, challenges faced by staff members along with brainstorming solutions together as a unit.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Implemented new training programs for service drive staff, improving overall knowledge and skills in the department.
- Coordinated with vendors to maintain adequate inventory levels while minimizing costs associated with excess stock or shortages.
- Contributed significantly towards achieving annual targets set out by senior management via consistently monitoring individual departmental KPIs.
- Enhanced team performance by providing regular coaching, feedback, and professional development opportunities.
- Ensured compliance with company policies and industry regulations by regularly reviewing procedures and conducting internal audits.
- Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
Service Advisor
Southern Chrysler Dodge Jeep
02.2007 - 12.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Automotive Sales Consultant
Rk Toyota
01.2001 - 03.2007
- Built relationships with customers to encourage repeat business.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree -
Thomas Nelson Community College
Hampton, VA08-2000
High School Diploma -
Hyde Park Career Academy
Chicago, IL06-1989
Skills
- Staff training and development
- Data-driven decision making
- Appointment scheduling
- Vehicle maintenance
- Service department operations
- Employee engagement
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
- Supervised team of 12 staff members.
Timeline
Service Drive Manager
Lakeland Dodge
09.2021 - 03.2025
Service Advisor
Southern Chrysler Dodge Jeep
02.2007 - 12.2020
Automotive Sales Consultant
Rk Toyota
01.2001 - 03.2007
No Degree -
Thomas Nelson Community College
High School Diploma -
Hyde Park Career Academy
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