Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Demtria McKinney

Cedar Hill

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

20
20
years of professional experience

Work History

Quality Assurance Specialist

Walmart
Lancaster
08.2024 - Current
  • Analyzed issues and recommended corrective actions to improve final results.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Analyzed production processes and product specifications to establish quality and reliability standards.
  • Utilized root cause analysis techniques to identify and rectify quality-related problems.
  • Verified accuracy of product documentation such as labels, instructions, warnings.
  • Utilized basic quality assurance tools for data collection and analysis.
  • Helped maintain a clean and organized work environment for safety compliance.
  • Participated in routine audits to assess adherence to quality protocols.
  • Collaborated with team members to identify and resolve product defects.
  • Assisted in documenting quality assurance processes and procedures.
  • Conducted product inspections to ensure compliance with quality standards.

Fare Enforcement Officer

Dallas Area Rapid Transit
Dallas
10.2019 - 07.2024
  • Responsible for inspecting customer fares on DART rail system to ensure customers are riding with valid passes.
  • Inspects and enforces customer fares on DARTs transportation rail system for validity, proper time and date, month, year and authenticity.
  • Ensures a DART photo ID accompanies reduced fares for seniors, high school students, disabled, or Medicare cardholders.
  • Provides appropriate copies of citation or warning to customer.
  • Maintains and submits records and reports of activity.
  • Enforced transit regulations to ensure safety and compliance for passengers.
  • Provided assistance to passengers, enhancing their travel experience on public transport.
  • Responded to incidents and emergencies, coordinating with local law enforcement.
  • Provided assistance during emergency response operations such as natural disasters, accidents or terrorist attacks.
  • Participated in training sessions designed to enhance knowledge of applicable laws and regulations.
  • Intervened when disputes between individuals escalated into physical altercations.
  • Verified the identity of persons suspected of committing crimes or misdemeanors.
  • Advised members of the community on ways they can protect themselves against crime.
  • Responded swiftly and appropriately to calls from citizens regarding incidents that required police intervention.

Diet Clerk

UT Southwestern Medical Center
Dallas
11.2015 - 10.2019
  • Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
  • Maintained familiarity with menu offerings, key ingredients and preparation methods.
  • Communicated effectively with nursing staff regarding patients' dietary restrictions or special requests.
  • Assisted patients in selecting appropriate meals based on dietary needs and preferences.
  • Provided excellent customer service by addressing patient concerns promptly and professionally.
  • Supported team members by providing timely reminders about upcoming deadlines.
  • Monitored and updated schedules based on priority shifts and urgent requests.
  • Followed up with team members regarding progress on assigned tasks.
  • Answered phone calls and responded to emails in a professional manner.
  • Provided administrative support to ensure the smooth running of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.

Test Scanner

Walmart
Dallas
05.2012 - 01.2015
  • Maintained visual and appealing, effective displays for the entire store.
  • Worked at a rapid pace to meet deadlines.
  • Pick/ Pull orders for different departments in the store for them to stock their departments.
  • Prioritized tasks based on project deadlines and urgency.
  • Collaborated with team members to complete large-scale scanning projects on time.
  • Operated scanning equipment for efficient product identification and tracking.
  • Maintained accurate inventory records through regular scanning and data entry.
  • Collaborated with team members to streamline scanning processes in busy environments.
  • Assisted in organizing products for easier access and efficient workflow.
  • Ensured compliance with company policies during scanning operations and inventory management.
  • Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Maintained quality control standards for all scanned materials.
  • Completed price changes and maintained proper signage for product displays.
  • Conducted price audit scans and documented results in software.
  • Managed documentation for compliance and regulatory requirements.
  • Coordinated communication between departments to ensure alignment on projects.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Collaborated with other departments to ensure successful product launches.
  • Answered store and merchandise questions and led customers to wanted items.

Health Care Aide

Bright Home
Dallas
01.2006 - 10.2013
  • Helped patients to complete routine exercises to build mobility.
  • Transferred patients between beds, wheelchairs, and other locations.
  • Assisted with activities of daily living to improve patient quality of life.
  • Changed bed linen regularly to help prevent skin irritation.
  • Prepared patients for treatments, visits and social activities.
  • Built friendly rapport with patients and delivered personalized care.
  • Provided personal care and support to clients in daily activities.
  • Assisted with medication administration under supervision of healthcare professionals.
  • Maintained cleanliness and organization in client living spaces and communal areas.
  • Communicated effectively with clients to understand their needs and preferences.
  • Documented client health information accurately for care team review.
  • Educated clients on health management and wellness practices.
  • Responded promptly to client concerns, ensuring comfort and safety at all times.
  • Improved patient outlook and daily living through compassionate care.
  • Helped patients maintain their independence while providing support when needed.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported any changes or concerns to supervising nurse or physician promptly.
  • Transported patients to appointments using wheelchairs or stretchers when necessary.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Provided emotional support to those requiring end-of-life care.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Administered medications as prescribed by the physician.
  • Responded quickly in emergency situations following established protocols.
  • Tracked and reported clients' progress based on observations and conversations.
  • Ensured proper documentation of all patient assessments, treatments and medications administered.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.
  • Provided emotional support to patients and their families during difficult times.
  • Monitored vital signs such as pulse rate, temperature and respiration rate.
  • Monitored vital signs such as blood pressure, pulse, temperature, and respiration rate.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
  • Escorted patients before and after surgical procedures.

Education

Diploma - Phlebotomy 1

Mountain View College
Dallas, Texas

Diploma - Medical Assistant

Remington College
Garland, Texas

Skills

  • Community engagement
  • Effective communication
  • Team collaboration
  • Critical thinking
  • Problem solving
  • Root cause analysis
  • Corrective actions
  • Process documentation
  • Product inspections
  • Quality management
  • Time management
  • Adaptability
  • Attention to detail
  • Data analysis
  • Cross-functional collaboration
  • Compliance auditing
  • Risk management
  • Quality control

Languages

English, Fluent

References

References available upon request.

Timeline

Quality Assurance Specialist

Walmart
08.2024 - Current

Fare Enforcement Officer

Dallas Area Rapid Transit
10.2019 - 07.2024

Diet Clerk

UT Southwestern Medical Center
11.2015 - 10.2019

Test Scanner

Walmart
05.2012 - 01.2015

Health Care Aide

Bright Home
01.2006 - 10.2013

Diploma - Phlebotomy 1

Mountain View College

Diploma - Medical Assistant

Remington College

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