Summary
Overview
Work History
Skills
Timeline
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Demtris Burnside

Atlanta,GA

Summary

Dedicated and eager employee with a passion for mastering the ins and outs of the type field. Proactively seeks out chances to expand skill set and make valuable contributions to team achievements. Possesses solid expertise in administrative tasks, fostering relationships, and resolving complex problems.

Overview

21
21
years of professional experience

Work History

Outside Sales Representative Manager

Safe Haven Authorized Dealer for ADT
06.2022 - 01.2025
  • Developed and maintained relationships with key clients to enhance customer loyalty.
  • Executed strategic sales plans to penetrate new markets and increase revenue.
  • Conducted market research to identify emerging trends and customer needs.
  • Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
  • Delivered presentations and product demonstrations to prospective clients, showcasing value propositions.
  • Mentored junior sales team members, fostering skill development and performance improvement.
  • Analyzed sales data to identify opportunities for growth and optimize territory management.
  • Negotiated contracts and agreements, ensuring favorable terms for the organization while meeting client expectations.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Monitored competitor activities to maintain competitive advantage.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Developed and implemented sales strategies to increase revenue.
  • Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
  • Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
  • Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Generated advertising brochure for vendor use.
  • Led cross-functional teams to streamline project workflows and enhance operational efficiency.
  • Developed and implemented strategic plans to achieve organizational goals and improve performance metrics.
  • Mentored team members, fostering professional growth and enhancing overall skill levels within the department.

Driver Specialist

Loomis Armored US
06.2020 - 05.2022
  • Delivered exceptional customer service through efficient route planning and timely deliveries.
  • Ensured compliance with safety regulations and company policies during all transport operations.
  • Mentored junior drivers on best practices for vehicle maintenance and safe driving techniques.
  • Analyzed delivery schedules to optimize routes, reducing fuel consumption and travel time.
  • Maintained accurate logs of vehicle inspections, mileage, and fuel usage to support operational efficiency.
  • Collaborated with logistics teams to streamline communication and enhance service delivery processes.
  • Resolved customer issues promptly, fostering strong relationships and improving client satisfaction ratings.
  • Implemented process improvements that enhanced overall workflow efficiency in transportation operations.
  • Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
  • Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
  • Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
  • Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
  • Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
  • Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
  • Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
  • Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
  • Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
  • Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
  • Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
  • Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
  • Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
  • Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
  • Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
  • Reduced delivery times through effective route planning and navigation skills.
  • Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Enhanced customer satisfaction by providing timely and efficient deliveries.
  • Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

UPS Driver

Fulton Industries
10.2019 - 01.2020
  • An excellent driver who deliver packages to customer with great customer service.
  • Operated commercial vehicles while adhering to safety regulations and company policies.
  • Planned efficient delivery routes to optimize fuel usage and reduce travel time.
  • Conducted regular vehicle inspections and maintenance checks to ensure operational readiness.
  • Collaborated with dispatch team to coordinate timely pickups and deliveries across service areas.
  • Provided exceptional customer service by communicating effectively during deliveries and resolving issues promptly.
  • Implemented process improvements that enhanced delivery efficiency and reduced delays in operations.
  • Mentored junior drivers, fostering a culture of safety, accountability, and teamwork within the driving team.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Customer Service Representative

GoldenMoon /SilverStar /AmeriStar Casino
05.2004 - 10.2014
  • Handled cash out and buy in transactions a night.Communicated with winners and losers about processes.
  • Promoted VIP cards and packages to returning customers and new ones. Completed daily money reports and balancing. Dealt cards and winnings to customers. Delivered live reports from site of event.Created an inviting environment for customers by maintaining organization and cleanliness.Managed a high volume of customer service operations, supporting issues.Assisted in changing customer requirements.Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
  • Responded resourcefully to customer requests and concerns.Delivered exceptional customer service through acknowledgement, communication and commitment to quality. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Provided an elevated customer experience to generate a loyal clientele.Responded to all customer inquiries thoroughly and professionally.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Politely assisted customers in person.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Documented all customer inquiries and comments thoroughly and quickly.Handled all customer relations issues in a gracious manner and in accordance with company policies.

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Goal oriented
  • Team leadership
  • Sales closing
  • Relationship cultivation
  • Sales presentations
  • Positive outlook
  • High energy
  • Sales strategies
  • Computer skills
  • Approachable
  • Cold calling
  • Territory growth
  • Appointment setting
  • Excellent presentation skills

Timeline

Outside Sales Representative Manager

Safe Haven Authorized Dealer for ADT
06.2022 - 01.2025

Driver Specialist

Loomis Armored US
06.2020 - 05.2022

UPS Driver

Fulton Industries
10.2019 - 01.2020

Customer Service Representative

GoldenMoon /SilverStar /AmeriStar Casino
05.2004 - 10.2014

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Demtris Burnside