Den-Sherlie Daly
Tampa,FL
Summary
Motivated and customer-focused professional with extensive experience in client interaction, problem-solving, and team training. Seeking a Relationship Banker position at Bank of America to leverage my skills in relationship building, client management, and business development, while gaining further knowledge and experience in the finance industry.
Overview
3
3
years of professional experience
Work History
Trainer 1
Chick-fil-A
Bradenton, FL
05.2023 - Current
- Train new employees on company policies, customer service standards, and operational procedures.
- Foster a positive work environment by encouraging teamwork and communication.
- Monitor employee progress and provide feedback to support their development.
- Create and manage training schedules to efficiently utilize time and resources.
Front of House Employee
Chick-fil-A
Bradenton, FL
06.2021 - Current
- Greet and assist customers, ensuring exceptional service and satisfaction.
- Cultivate relationships with regular customers, enhancing their dining experience and fostering loyalty.
- Manage high-volume service times efficiently, adapting to dynamic environments and ensuring smooth operations.
- Resolve customer complaints and issues promptly, maintaining a positive dining environment.
- Handle cash transactions accurately, ensuring proper accounting and minimizing discrepancies.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL08-2026
Associate of Arts - Business
State College of Florida, Manatee-Sarasota
Bradenton, FL08-2024
Skills
- Adaptability
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Relationship Building
- Client Management
- Time management
- Accuracy and efficiency
Languages
English
Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Trainer 1
Chick-fil-A
05.2023 - Current
Front of House Employee
Chick-fil-A
06.2021 - Current
Bachelor of Science - Finance
University of South Florida
Associate of Arts - Business
State College of Florida, Manatee-Sarasota
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