Dena Arenz
Cumming,GA
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Detail-oriented Proofreader experienced in checking Legal and Medical documents for grammatical, spelling and content issues. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Well-organized and disciplined with a superior work ethic and a positive attitude. Good communication and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Document Proofreader
Litigation Management Inc.
09.2022 - Current
- Improved document accuracy by meticulously proofreading and editing various types of records.
- Checked and corrected grammatical, punctuation, and spelling errors in diverse proprietary documents.
- Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Revised work to identify missed mistakes before sending to Case Analysts to complete assignments.
Associate Customer Service Representative
United Concordia Dental
01.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in cross-functional teams to improve processes and drive organizational growth initiatives.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
- Prepared adjustments for services not properly processed, either systematically, or by forwarding to appropriate area for follow up and resolution.
Inbound Contacts Representative
Humana Government Business
07.2016 - 09.2021
- Addressed approximately 35-50 chats/calls per day for beneficiaries and providers for TRICARE southeastern accounts.
- Responded to customer questions via chat, telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Clinical Administrative Coordinator
UnitedHealth Group
01.2011 - 05.2016
- Managed referrals process and obtained prior authorizations.
- Updated new notifications with correct demographics and correct provider network status on existing notifications; cancelled unnecessary notifications for well patients and members with Medicare as their primary insurance.
- Responded to patient inquiries via phone, providing accurate information and resources while maintaining professional demeanor.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Upheld continued use of CPT, ICD-9, and ICD-10 coding.
Education
High School Diploma -
No Degree - Speech/Theatre
No Degree - Music Education
Skills
- Grammar understanding
- Proofreading experience
- Strong Grammar Skills
- Interpersonal and written communication
- Fact-checking abilities
- Research abilities
- Consistency checking
- Data entry skills
- Error Correction
- Operations Support
- Clear Communication
Environmental, Travel, Music, Nutrition, Research
My husband and I spent about three months in 2021 doing "van life", and we quickly became aware of the state of our environment, and the role it plays with each of us. I am constantly fascinated how we are all interdependent on one another, the way that all of nature is interdependent on each other to live. I've done quite a bit of self-study and continue to learn more all the time. "Van life" sort of combined my love for the environment with my need to travel and see our country up close and personal.
I am the product of musicians, and have sung, written, performed and taught music, in one form or another, all my life. I've sung with the Atlanta Symphony, and have even sung for Whitney Houston!
Recently, I went "back to school" and became a Certified Primal Health Coach. Additionally, I eat a mostly Carnivore diet, and love any Carnivore recipes I can get my hands on.
Lastly, I have, in recent years, determined that the parts of the jobs I've held that I liked the best were anything where I could research. I love looking up things I don't know anything about, and finding different sources to read about them. Then, carefully, determining what is the most accurate, most reasonable explanation/definition/destination for the research accomplished. I've actually spent hours personally researching travel destinations, disease, food sources, and hundreds of others!
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hours401k matchWork from home optionPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Document Proofreader - Litigation Management Inc.
09.2022 - Current
Associate Customer Service Representative - United Concordia Dental
01.2022 - 08.2022
Inbound Contacts Representative - Humana Government Business
07.2016 - 09.2021
Clinical Administrative Coordinator - UnitedHealth Group
01.2011 - 05.2016
Tucker High School - High School Diploma,
Georgia State University - No Degree, Speech/Theatre
Young Harris College - No Degree, Music Education
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