Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dena Barnes

Salt Lake City,UT

Summary

Organized and dependable with 20+ years of collections experience and over 25 years in the financial industry. Focused on maintaining high levels of accuracy and professional customer service.

Overview

24
24
years of professional experience

Work History

Bankcard Collections

Zions Bank
09.2002 - Current
  • Daily collection efforts on consumer, business and commercial bankcard accounts ranging in delinquency from one day up to the point of charge off.
  • Prepare accounts for charge off including writing a detailed summary of the account and all efforts made to resolve the delinquency.
  • Assist customers in resolving delinquent accounts by providing work out options.
  • Manage the daily collection efforts of all commercial bankcard accounts for all bank affiliates.
  • Provide regular updates of collection efforts of all commercial bankcard accounts to management.
  • Work closely with high profile commercial clients as well as their relationship and treasury management officers.

Bookkeeper

Avid Solutions Inc
01.2010 - Current
  • Issue payments to vendors and suppliers on a weekly basis.
  • Maintain accounts payable documentation electronically and on paper.
  • Reconcile monthly bank and credit card account statements.

New Accounts Processor

Kelly Services/American Express
01.2000 - 10.2001
  • Reviewed and processed new account applications.

Education

High School Diploma -

West Jordan High School
West Jordan, UT

Skills

  • Experience in working with both consumer and commercial clients
  • Strong work ethic
  • Excellent communication Skills
  • Organized
  • Strong attention to detail
  • Reliable
  • Team Player
  • Excellent problem solving abilities

Accomplishments

  • Considered one of the top collectors on my team.
  • Responsible for collections on all commercial card accounts for all bank affiliates.
  • Consistently work to maintain low levels of delinquency and loss within the consumer and commercial bankcard products.
  • Received multiple employee of the month awards due to customer recognition.
  • Assisted in the completion of a large bank audit for the SCRA accounts.

Timeline

Bookkeeper

Avid Solutions Inc
01.2010 - Current

Bankcard Collections

Zions Bank
09.2002 - Current

New Accounts Processor

Kelly Services/American Express
01.2000 - 10.2001

High School Diploma -

West Jordan High School
Dena Barnes