Dena Barnes
Salt Lake City,UT
Summary
Organized and dependable with 20+ years of collections experience and over 25 years in the financial industry. Focused on maintaining high levels of accuracy and professional customer service.
Overview
24
24
years of professional experience
Work History
Bankcard Collections
Zions Bank
2002.09 - Current
- Daily collection efforts on consumer, business and commercial bankcard accounts ranging in delinquency from one day up to the point of charge off.
- Prepare accounts for charge off including writing a detailed summary of the account and all efforts made to resolve the delinquency.
- Assist customers in resolving delinquent accounts by providing work out options.
- Manage the daily collection efforts of all commercial bankcard accounts for all bank affiliates.
- Provide regular updates of collection efforts of all commercial bankcard accounts to management.
- Work closely with high profile commercial clients as well as their relationship and treasury management officers.
Bookkeeper
Avid Solutions Inc
2010.01 - Current
- Issue payments to vendors and suppliers on a weekly basis.
- Maintain accounts payable documentation electronically and on paper.
- Reconcile monthly bank and credit card account statements.
New Accounts Processor
Kelly Services/American Express
2000.01 - 2001.10
- Reviewed and processed new account applications.
Education
High School Diploma -
West Jordan High School
West Jordan, UTSkills
- Experience in working with both consumer and commercial clients
- Strong work ethic
- Excellent communication Skills
- Organized
- Strong attention to detail
- Reliable
- Team Player
- Excellent problem solving abilities
Accomplishments
- Considered one of the top collectors on my team.
- Responsible for collections on all commercial card accounts for all bank affiliates.
- Consistently work to maintain low levels of delinquency and loss within the consumer and commercial bankcard products.
- Received multiple employee of the month awards due to customer recognition.
- Assisted in the completion of a large bank audit for the SCRA accounts.
Timeline
Bookkeeper
Avid Solutions Inc
2010.01 - Current
Bankcard Collections
Zions Bank
2002.09 - Current
New Accounts Processor
Kelly Services/American Express
2000.01 - 2001.10
High School Diploma -
West Jordan High School
Similar Profiles
Esperanza OrtizEsperanza Ortiz
Customer Service Associate at Zions BankCustomer Service Associate at Zions Bank
Claudia BaltazarClaudia Baltazar
Bank Teller at Zions BankBank Teller at Zions Bank
Morgan TimoneyMorgan Timoney
Mortgage Loan Officer at Zions BankMortgage Loan Officer at Zions Bank