Dena Brown
Escondido,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Jenny Craig
06.2008 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Caregiver
Silverado Senior Living
02.2008 - 07.2008
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Service Writer
15 Minute Smog
04.2005 - 11.2007
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Medical Administration Assistant
Pacific Oncology & Hematology
02.2006 - 12.2006
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Converted paper charts into digital files and uploaded to EMR system.
- Patient Care
- Patient Advocate
Customer Service Representative
Citibank
12.2001 - 05.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
American Airlines
Las Vegas, NV
08.2000 - 10.2001
Education
Associate Of General Studies - Child Development
San Diego City College
San Diego, CAGeneral Studies
San Diego Mesa College
San Diego, CAMedical Administrative Assistant - Medical Assisting
Occupational Training Services Inc
San Diego, CA11.2005
High School Diploma - General Education
Mark Twain High School
San Diego, CA06.1987
Skills
- Retail Sales Customer Service
- Customer Relations
- Account Management
- Credit Card Payment Processing
- Active Listening
- Microsoft Word
- Customer Service
- Conflict Resolution
- Shipping and Receiving Understanding
- Medical Terminology Knowledge
- POS Systems Expertise
- Clerical Support
Timeline
Customer Service Representative
Jenny Craig
06.2008 - 06.2011
Caregiver
Silverado Senior Living
02.2008 - 07.2008
Medical Administration Assistant
Pacific Oncology & Hematology
02.2006 - 12.2006
Service Writer
15 Minute Smog
04.2005 - 11.2007
Customer Service Representative
Citibank
12.2001 - 05.2002
Customer Service Representative
American Airlines
08.2000 - 10.2001
Associate Of General Studies - Child Development
San Diego City College
General Studies
San Diego Mesa College
Medical Administrative Assistant - Medical Assisting
Occupational Training Services Inc
High School Diploma - General Education
Mark Twain High School
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