Dena Claycamp
Cherokee,IA
Summary
Personable and dedicated Assistant Manager and Barista with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Fifty-Nine Grind
Marcus, IA
07.2023 - Current
- Gathered employee and staff data to develop monthly work schedules.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided support in resolving scheduling conflicts between employees.
- Updated website content regularly with fresh information related to products and services offered by the company.
- Wrote social media content to increase engagement with customers.
- Used editing and graphic design tools to create content and visuals for social channels.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Organized promotions to launch new coffee drinks and increase sales.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
Barista
Fifty-Nine Grind
Cherokee, IA
11.2020 - Current
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created promotional displays for advertising special events or promotions at the cafe.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested appealing products.
- Created complex, hand-crafted beverages based upon customer preferences.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Described menu items to customers and suggested products based on stated preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Education
Some College (No Degree) - Marketplace Design
Western Iowa Tech Community College
Sioux City, IASkills
- Product and Service Knowledge
- Employee Scheduling
- Recruiting and Interviewing
- Orientating and Training
- Money Handling
- Staff Management
- Promotional Planning
- Team Motivation
- Product Branding
- Customer Relations
- Graphic and Media Design
- Retail Operations
- Staff Supervision
- Task Delegation
Timeline
Assistant Manager
Fifty-Nine Grind
07.2023 - Current
Barista
Fifty-Nine Grind
11.2020 - Current
Some College (No Degree) - Marketplace Design
Western Iowa Tech Community College