Dena Cook
Austin,TX
Summary
Proactive and customer-focused professional with 10+ years of experience in operations and logistics management, enhancing customer satisfaction and resolving inquiries while improving service delivery. Demonstrated expertise in supporting operations, ensuring regulatory compliance, and driving efficiency in customer-facing environments. Skilled at fostering collaborative relationships, communicating with diverse stakeholders, and ensuring the timely resolution of customer concerns. Known for attention to detail, strong communication skills, and the ability to thrive in fast-paced, customer-driven environments.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Directorate of Family and Morale, Welfare and Recreation
Ft. Riley, KS
05.2023 - 05.2024
- Provided outstanding customer service, managing inquiries and issues across multiple facilities to improve overall customer satisfaction
- Resolved client concerns efficiently, leading to a 32% increase in consumer endorsements by organizing and executing events that catered to customer preferences
- Collaborated across teams to ensure smooth event operations, addressing customer needs and providing timely updates on services and facilities
- Managed detailed documentation and reports, ensuring accuracy and transparency for client interactions and supporting decision-making processes
- Facilitated the onboarding and training of staff, improving team performance in handling customer-facing activities and reducing response times.
Unit Supply Sergeant
United States Army
Ft. Riley, KS
11.2014 - 09.2015
- Engaged with customers and stakeholders, providing transparent communication on supply requests, deliveries, and any delays, ensuring all parties were well-informed
- Achieved a 98% accuracy rate in fulfilling supply requests, enhancing service reliability for internal and external customers
- Coordinated with cross-functional teams to identify and resolve issues in inventory and supply chain processes, improving overall customer satisfaction by 20%
- Conducted regular audits, resolving discrepancies promptly to ensure compliance and improve the customer experience.
Senior Supply Sergeant
United States Army
Ft. Wainwright, AK
05.2010 - 09.2014
- Managed key customer interactions related to the supply and distribution of goods during critical missions, ensuring timely and accurate fulfillment of all requests
- Trained and mentored team members, instilling best practices for customer service and communication, resulting in a more efficient and responsive team
- Directed the successful resolution of supply chain issues, leading to an overall improvement in customer satisfaction and a reduction in delays
- Collaborated with multiple departments, fostering strong relationships to support operational needs and ensure smooth processes.
Skills
- Customer Service Excellence
- Problem Resolution & Conflict Management
- Verbal & Written Communication
- Crossfunctional Collaboration
- Stakeholder Relationship Management
- Process Improvement
- Compliance & Regulatory Adherence
- Team Leadership & Employee Onboarding
- Strategic Planning
- Data Management & Reporting
- Multitasking in Fast-paced Environments
- Microsoft Office Suite
- Google Workspace
- Salesforce
- Positive Attitude
Timeline
Operations Assistant
Directorate of Family and Morale, Welfare and Recreation
05.2023 - 05.2024
Unit Supply Sergeant
United States Army
11.2014 - 09.2015
Senior Supply Sergeant
United States Army
05.2010 - 09.2014
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