Dena Fallen
Winchester,KY
Summary
Dynamic leader with proven expertise in store operations and customer service management, honed at Dollar General Store. Excelled in team leadership, mentoring, and inventory management, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and organization, adept at fostering positive client relations and driving results through innovative strategies. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Store Manager
Dollar General Store
12.2019 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Professional Cleaner
Gate Precast
08.2015 - 01.2020
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
Associate Of Applied Science - Businesses Management
National College of Business And Technology
Lexington, Ky05.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Store Merchandising
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Recruiting and Hiring
- Policies and Procedures
Timeline
Store Manager
Dollar General Store
12.2019 - 02.2024
Professional Cleaner
Gate Precast
08.2015 - 01.2020
Associate Of Applied Science - Businesses Management
National College of Business And Technology