DENA GARRISON
Customer Service Specialist
Sulphur Springs,Texas
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative Specialist
ROCKHILL USED CARS
01.2012 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented all sells of vehicles on the frazier app
- All paper work up to date and compliant for txdmv.
- Sent all necessary paper work to banks for financing approval for each customer
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Specialist
East Texas Clearwater Systems
03.2007 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepared all necessary forms in a timely manner for each customer and filed with each county
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX05.1990
Skills
- Setting Up Appointments
- Picking Merchandise
- Revenue Quotas
- Merchandise Arrangements
- Call Control
- Customer Account Management
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
Certification
Texas Department of Insurance
Adjuster - all lines
license no.3067558
Timeline
Customer Service Representative Specialist
ROCKHILL USED CARS
01.2012 - 08.2023
Customer Service Specialist
East Texas Clearwater Systems
03.2007 - 01.2012
High School Diploma -
Sulphur Springs High School