Dena Griffin-Whitehead
Fredericksburg,TX
Summary
Adept at driving operational excellence and customer satisfaction, I leveraged problem-solving and leadership skills at Natural Grocers to enhance store performance and team productivity. My strategic approach to inventory and staff management, coupled with a commitment to quality service, consistently boosted sales and improved customer relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
Natural Grocers
08.2018 - 02.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager and Supplement Buyer
Peach Basket Natural Foods
01.2012 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Housekeeper
San Antonio Shoes
02.2012 - 01.2013
- Maintained a spotless environment for guests through diligent daily housekeeping tasks for corporate meetings and personal visits.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Merchandising Manager
Barnes & Noble
06.2001 - 05.2011
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
Education
Theater Arts And Communication
Texas State University
San Marcos, TXSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Operations management
- Documentation and reporting
- Retail merchandise quality standards
- Performance reviews
- Verbal and written communication
Certification
Texas Food Safety Manager Certification
Languages
Spanish
Limited Working
Timeline
Store Manager
Natural Grocers
08.2018 - 02.2025
Housekeeper
San Antonio Shoes
02.2012 - 01.2013
Manager and Supplement Buyer
Peach Basket Natural Foods
01.2012 - 07.2018
Merchandising Manager
Barnes & Noble
06.2001 - 05.2011
Theater Arts And Communication
Texas State University
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