Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dena Grisham

Hot Springs,AR

Summary

To secure a challenging position that requires knowledge in personal management and/or public administration with advancement opportunities in a growing organization.

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Knowledgeable with robust background in small business management. Successfully established and grew thriving business through effective operational strategies and customer engagement. Demonstrated leadership and financial acumen, ensuring smooth daily operations and sustainable growth.

Overview

2026
2026
years of professional experience

Work History

Small Business Owner

Self-employeed
11.2006 - Current
  • Developed and implemented marketing strategies to increase customer engagement and brand awareness.
  • Oversaw inventory management, optimizing stock levels to reduce costs and improve availability.
  • Established strong vendor relationships, negotiating favorable terms to improve profitability.
  • Streamlined processes by introducing new technologies, enhancing operational efficiency and service quality.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Managed daily operations, ensuring efficient workflow and timely service delivery.

Service Advisor

James Wood Auto Park, Inc.
2000 - 11.2006
  • Advised customers of preventative maintenance needed. Worked with warranty and stayed on top of service bulletins in order to remain knowledgeable with the product and proper repair of customer vehicles.
  • Sold an average of 85,000 a month in sales while maintaining a 3.28 CSI average. Maintained the title of Lead Advisor of the month in the monthly company news letter.
  • Communicated with technicians to ensure accurate service updates and timelines
  • Coordinated service appointments to optimize workflow and customer satisfaction
  • Resolved customer inquiries and concerns efficiently, enhancing overall experience
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Education

BAAS - Human Resource Management, Organizational Systems and Behavior, Theories of Motivation, Human Behavior, Business Communications, Theories of Public Policies, International Political Economy, Legal Environment of Business, Operations Management, Research Management, Health Care Law, Managed Care, Novell Networking

Midwestern State University
Wichita Falls, TX
01.1993

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Handling customer complaints
  • Workflow management
  • Documentation and reporting
  • Quality control
  • Records management
  • Listening skills

Timeline

Small Business Owner

Self-employeed
11.2006 - Current

BAAS - Human Resource Management, Organizational Systems and Behavior, Theories of Motivation, Human Behavior, Business Communications, Theories of Public Policies, International Political Economy, Legal Environment of Business, Operations Management, Research Management, Health Care Law, Managed Care, Novell Networking

Midwestern State University

Service Advisor

James Wood Auto Park, Inc.
2000 - 11.2006

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Dena Grisham