Dena Haas
Alden,US
Summary
Dynamic professional with over 23 years of extensive experience in hands-on patient care as a Certified Nursing Assistant, complemented by a successful track record in small business ownership. Currently pursuing studies in Data Analytics, offering a unique blend of operational management, problem-solving abilities, and effective communication skills. Prepared to transition into a new role that leverages a strong work ethic and proven leadership to drive efficiency and support organizational objectives. Committed to achieving exceptional results while fostering a collaborative and productive workplace culture.
Overview
27
27
years of professional experience
Work History
Owner
New Beginnings Cleaning
06.2020 - 05.2025
- Led residential cleaning operations, elevating client satisfaction and loyalty through strategic staff training
- Analyzed cleaning service trends, adjusting offerings to meet evolving client needs and improving overall service effectiveness.
- Cultivated strong client relationships through personalized service, resulting in a marked increase in repeat business.
Head Scheduler
Mainstream Living
07.2018 - 05.2020
- Oversaw scheduling for 230 clients, enhancing care delivery and satisfaction.
- Optimized nursing assistant workloads, improving service efficiency and quality.
- Conducted client visits, boosting satisfaction and facilitating timely care adjustments.
Transportation Coordinator/Driver
Vivage/Riverdale Rehab and Care Community
09.2016 - 07.2018
- Coordinated logistics for resident transport, ensuring safety and punctuality.
- Streamlined medical scheduling, enhancing resident care and service efficiency.
- Provided CNA support, contributing to comprehensive resident care.
Certified Nursing Assistant
CDASS
07.2010 - 08.2016
- Delivered compassionate care to TBI & ALS clients, enhancing comfort and well-being.
- Trained new CNAs, increasing team efficiency and quality of care provided.
- Maintained accurate medical records, ensuring compliance with healthcare standards.
CNA at Hospital / Head Office Manager
Unimed Hospital / Dr Farar
07.1998 - 07.2011
- Managed patient care and admin tasks, boosting efficiency and satisfaction.
- Optimized daily operations, improving resource use and service delivery.
- Coordinated with staff for seamless communication and effective care.
Education
Certification - Data Analytics
Pivot Technology School
Nashville, TN06-2026
Certified Nursing Assistant - undefined
Trinity School of Nursing
Minot, ND01-1998
Skills
- Effective communication
- Strong organizational skills
- Prioritization and scheduling
- Analytical problem solving
- Detail-oriented data management
- Analytical research skills
- Customer relationship management
- Analytical reasoning
- Innovative problem-solving
- Planning and execution
Timeline
Owner
New Beginnings Cleaning
06.2020 - 05.2025
Head Scheduler
Mainstream Living
07.2018 - 05.2020
Transportation Coordinator/Driver
Vivage/Riverdale Rehab and Care Community
09.2016 - 07.2018
Certified Nursing Assistant
CDASS
07.2010 - 08.2016
CNA at Hospital / Head Office Manager
Unimed Hospital / Dr Farar
07.1998 - 07.2011
Certified Nursing Assistant - undefined
Trinity School of Nursing
Certification - Data Analytics
Pivot Technology School