Dena Herald

Frontier Veterinary Clinic & Pet Salon

Swartz Creek, MI

08.1998 - Current

Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Answered phone calls, responded to emails, and transferred calls to appropriate departments or personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Managed office inventory and placed new supply orders.
Reviewed files and records to obtain information and respond to requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Used judgment and initiative in handling confidential matters and requests.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Greeted visitors and provided them with assistance.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.