Dena Herald
Clio,MI
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules Devoted to giving every customer a positive and memorable experience. Organized and dedicated with 25 years of hands-on experience in administrative roles.
Overview
25
25
years of professional experience
Work History
Office Manager/Receptionist
Frontier Veterinary Clinic & Pet Salon
Swartz Creek , MI
1998.08 - Current
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, and transferred calls to appropriate departments or personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Teacher
YWCA
Owosso , MI
1993.06 - 2024.08
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Swartz Creek High School
Swartz Creek, MI1981-06
Skills
- Filing And Data Archiving
- Records Management
- Documentation And Reporting
- File Systems Maintenance
References
References available upon request.
references
Betty Delgado
friend for over 40 years
810-964-4541
Andrea Andrykovich
friend/co-worker for 30 years
989-277-6241
Julie Kirkpatrick
friend for 25 years
989-590-4489
Timeline
Office Manager/Receptionist
Frontier Veterinary Clinic & Pet Salon
1998.08 - Current
Teacher
YWCA
1993.06 - 2024.08
High School Diploma -
Swartz Creek High School
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