Dena Hollman

• I am working toward a Certified Professional Coder certificate for Medical Billing and Coding. My expectations are to maintain school enrollment until reaching a Bachelor of Science degree.
• Utilized online learning platforms to access course content and participate in discussions weekly.
• Attended weekly instructional classes live or via replay room.
• Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.

• Processed simple and complex claims to ensure compliance with Federal and company policies and regulations.
• Worked with cross-functional teams to resolve discrepancies and improve claims handling efficiency.
• Participated in teaching new staff best practices for claims processing and shared extensive customer service knowledge.
• Helped to streamline workflow processes, reducing claim submission times while maintaining high accuracy rates.
• Managed a high volume of claims effectively by prioritizing questions and maintaining excellent accuracy for filing claims.
• Customer satisfaction was attained with timely communication, empathy, and very transparent communications of the claim process.
• Handled complex situations with professionalism, consistently communicating the information the client had offered has been notated on the claim with reassurance all notations will be reviewed.
• Resubmitted denied claims with any corrections or adjustments to notations. Reported the error so it may be reviewed according to job policy.
• Increased or clarified communication between claimants and adjusters, ensuring a a transparent experience for the client and understanding for the adjusters.
• Enhanced customer trust and satisfaction by efficiently resolving claims disputes.

At this time, I am working toward a CPC , Certified Professional Coder. My next goal desired is Associate of Science with an long-term of a Bachelor of Science degree.