Dena India
Staten Island,USA
Summary
Accomplished and results-oriented professional with extensive experience in managing retail operations and directing highly skilled teams to surpass customer satisfaction and sales goals. Skilled in overseeing a wide spectrum of business activities, such as staff allocation and optimization, visual merchandising standards implementation, budget administration, proper inventory levels maintenance, and customer experience optimization. Resourceful individual with active involvement in developing and setting up strategic plans and operational initiatives to realize top-rated business performance. Excel at managing difficult / aggressive customers, addressing specific inquiries and service-related complaints, and exceeding sales targets, while executing customer-first approach. Exceptional mentor with expertise in recruiting, coaching, and developing top-performing teams. Excellent communication, collaboration, negotiation, and interpersonal skills along with a knack to forge value-adding relationships with internal / external parties.
Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.
Overview
15
15
years of professional experience
Work History
Field Operations Manager
Brandpoint services
01.2022 - Current
- Successfully managed the operations team to complete $21 million in revenue throughout 2024
- Managed a budget of $1 million, reducing expenses by 10% through strategic cost-saving initiatives
- Provided dynamic results- driven retail operations with a proven track record of successfully managing store operations and leading teams to achieve company goals
- Experienced in driving sales and profitability, developing strategies, and providing excellent customer service
- Recognized essential areas of advancement and executed strategic changes to meet sales goals
- Played a fundamental role in driving notable profitability through providing outstanding service to customers
- Raised brand recognition through establishing relationships with multiple levels of Client Management Teams
- Improved skills set and knowledge of existing and newly hired representative through influential coaching and mentoring
- Sourced and recruited superior talent to attain competitive advantages within given territories
- Facilitated in optimizing business performance through strategic planning and implementation
- Managed all areas of the entire field team including staffing, development, payroll, HR, per diem and all daily activities
- Participated in strategic management meetings to obtain new business opportunities by coordinating with Sales Team
Strategic Account Manager/ Senior District Manager
Apollo Retail Services
01.2020 - 01.2022
- Serve as a primary point-of-contact person for managing all account related matters
- Negotiate favorable contract terms and conditions to attain competitive advantage
- Define and communicate project scope, goals, and deliverables to field operations team for on-time and on-target completion
- Review and submit invoices to Financial Department for billing
- Ensure successful project execution and completion within given timeframes
- Work and establish lucrative relationships with a group of potential clients
- Present progress of monthly and quarterly initiatives to the upper management for taking strategic action plans accordingly
- Participated in sourcing, qualifying, and securing new business opportunities by coordinating with Sales Team
- Identified key areas of improvement and implemented strategic changes to meet sales goals
- Forged sustainable relationships based on trust with clients and company DM
- Played an integral role in driving significant profitability through providing excellent service to customers
- Grew business growth by 20% through proposing and implementing effective strategies
District Manager
Apollo Retail Services
01.2017 - 01.2020
- Managed the entire northeast region and led a team of retail merchandisers and team leads with keen focus on attaining measurable outcomes
- Maintained smooth execution of daily operations to provide excellent customer service
- Implemented merchandising policy in line with mission and core values of company to drive measurable customer attention and participation
- Recruited, coached, and developed highly skilled personnel for attaining individual and corporate goals
- Conducted and provided periodic sales analysis for supporting well-informed decision making
- Elevated brand recognition through forging relationships with different levels of Client Management Teams
- Facilitated in meeting sales and payroll goals through initiating territory specific objectives and action plans
- Achieved a 98% completion rate for over 12 months through prioritizing assignments
District Manager
Advantage Sales and Marketing
01.2014 - 01.2017
- Delivered strategic direction to a team of Project and Reset Merchandisers within a designated territory for attaining desirable outcomes
- Scheduled representatives in accordance with workload
- Oversaw the management of high-profile beverage accounts, including Pepsico, Gatorade, Propel, and Izzy
- Organized bi weekly conference calls with merchandising team to track progress of all projects
- Conducted store audits to ensure each Merchandiser operate in accordance with companies and clients merchandising standards
- Optimized skills set and knowledge of existing and newly hired representative through impactful coaching
- Earned recognition for meeting monthly sales quotas set by clients on multiple projects
- Recruited and placed top talent to attain competitive advantages
Field Training Manager / Merchandising Manager
Winston Retail Solutions
01.2010 - 01.2014
- Directed merchandise coordinators in arranging compelling merchandise within the North East region
- Developed in store merchandise guides by collaborating with designers
- Sourced and qualified key business opportunities by working in close collaboration with Senior Management
- Arranged attractive floor set in line with current merchandising guidelines, while administrating calendars and budgets for all merchandisers in the North East territory
- Facilitated in optimizing business performance through strategic planning and implementation
- Coached merchandisers on store visit reports of multiple brands within a given territory
- Led the successful execution of specialist programs into stores
- Additional experience as Senior Account Executive, Director of Retail Services and Field Merchandising, and Director of Merchandise Coordinators within diversified organizations
Education
Associate Degree -
Faculty of Information Technologies
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Staff recruitment
- Schedule oversight
- Operational planning
- Training and mentoring
- Workforce scheduling
- Problem-solving abilities
- Multitasking Abilities
- Staff training/development
- Operational Efficiency
- Effective leader
- Team building
- Conflict Resolution
- Customer Relationship Management
- Scheduling
- Staff hiring
- Staff Training
Websites
Accomplishments
2023 Operational Excellence Award- Fixtures
Unstoppable community , Brandpoint services
Timeline
Field Operations Manager
Brandpoint services
01.2022 - Current
Strategic Account Manager/ Senior District Manager
Apollo Retail Services
01.2020 - 01.2022
District Manager
Apollo Retail Services
01.2017 - 01.2020
District Manager
Advantage Sales and Marketing
01.2014 - 01.2017
Field Training Manager / Merchandising Manager
Winston Retail Solutions
01.2010 - 01.2014
Associate Degree -
Faculty of Information Technologies
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