Hi, I’m
Dena Ixcot-Lopez
Summary
Committed and hardworking Office Manager, and Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
years of professional experience
Work History
Piggly Wiggly Grocery Store
Cashier
10.2022 - Current
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $200.00 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in [System].
RJL Remodeling
Office Manager
01.2017 - 03.2020
Job overview
- Provided transportation for employees to and from job sites.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Deposits to business account and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for company owner.
- Scheduling appointments in person and over the phone for estimates, and work to be done.
- Creating Estimates, and Invoices to customers and maintaining files of all clients/jobs.
- Translator ( English/Spanish ) when needed for both customers, Owner, and employees.
Secure Contact Solutions
Payment Supervisor
09.2015 - 02.2017
Job overview
- Assisting Customers with Escalated calls concerning payment related issues, including suspected fraud/ unauthorized transactions.
- Processing payments, enrollment/unenrollment of automatic payments.
- Reimbursements
- multi-user interfaces and web based tools to process orders, notate accounts, and follow up on all inquiries to ensure resolution, and customer satisfaction.
Royal Painting And Remodeling
Office Manager
09.2009 - 08.2015
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Calhoun County Medical Care Facility
CNA
06.2001 - 01.2002
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels,and recording intake and outtake information.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Checked supply availability and laid out instruments for 16 patient rooms.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Applied Science from Medical Billing And Coding
02.2018
Penn Foster High SchoolScranton, PA
High School Diploma
05.2015
Iverson Business SchoolAtlanta, GA
No Degree from Medical Billing And Records Coding
06.2010
University Overview
- Dean's List 2011
- Dean's List 2010/2011
- 3.86 GPA
- Certified Medisoft Softwear
- Certified Medical Management Administrative Assistant
Chattahoochee Valley Community CollegePhenix City, AL
Certificate from Medical Management Administrative Assistant
2005
University Overview
- 4.0/4.0 GPA
- Relevant Coursework: Medical Terminology & anatomy
Calhoun County Medical Care FacilityBattle Creek, MI
Certified from CNA
2001
University Overview
- 4.0/4.0 GPA
Skills
- Cleaning and Sanitizing
- Product Knowledge
- Cash Counting Machine Operations
- Issue Resolution
- Verbal and Written Communication
- Product and Service Sales
- Credit and Cash Transactions
- Liquor Law Compliance
- Cash Drawer Management
- Order Taking
- Till Counting
- Refunds and Exchanges
- Identification Checks
- Greet Guests
- Information Confidentiality
- Policy and Procedure Modification
- Supply Chain Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Piggly Wiggly Grocery Store
10.2022 - Current
Office Manager
RJL Remodeling
01.2017 - 03.2020
Payment Supervisor
Secure Contact Solutions
09.2015 - 02.2017
Office Manager
Royal Painting And Remodeling
09.2009 - 08.2015
CNA
Calhoun County Medical Care Facility
06.2001 - 01.2002
Ultimate Medical Academy - Clearwater
Associate of Applied Science from Medical Billing And Coding
Penn Foster High School
High School Diploma
Iverson Business School
No Degree from Medical Billing And Records Coding
Chattahoochee Valley Community College
Certificate from Medical Management Administrative Assistant
Calhoun County Medical Care Facility
Certified from CNA
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