Dena Jones
Ardmore,OK
Summary
Accomplished Care Coordinator at Lighthouse Behavioral Wellness Centers, adept in case management and fostering patient advocacy. Demonstrated success in enhancing patient outcomes through effective collaboration and meticulous documentation. Excelled in organizational skills, ensuring optimal service delivery and patient education at Chickasaw Nation Social Services, with a proven track record of improving team performance. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
7
7
years of professional experience
Work History
Care Coordinator BHCM II
Lighthouse Behavioral Wellness Centers
01.2020 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
Permanency Manager
Chickasaw Nation Social Services
12.2017 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Master of Arts - School Counseling
Southeastern Oklahoma State University
Durant, OK12.2008
Bachelor of Arts - Criminal Justice
East Central University
Ada, OK08.1994
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Multidisciplinary team collaboration
- Policy Adherence
- Scheduling
- Interdepartmental Collaboration
- Patient Advocacy
Timeline
Care Coordinator BHCM II
Lighthouse Behavioral Wellness Centers
01.2020 - Current
Permanency Manager
Chickasaw Nation Social Services
12.2017 - 11.2020
Master of Arts - School Counseling
Southeastern Oklahoma State University
Bachelor of Arts - Criminal Justice
East Central University
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