Dena K Page
Hot Springs,AR
Summary
Obtain a challenging position that will allow professional and personal growth while utilizing my business, communication, and computer skills background. Results-driven team player with a passion for streamlining processes and fostering collaboration. Experienced in effectively managing high-volume workloads and working with cross-functional teams to ensure completion of projects. Adept at troubleshooting and identifying areas for improvement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Utilities Coordinator
City of Hot Springs
Hot Springs, AR
05.2023 - 11.2025
- All timesheets and on-call sheets were turned into me and I keyed in all payroll for 100 employees.
- Processed purchase orders daily and recorded paid invoices accurately.
- Monitored inventory levels and processed work orders to maintain operational efficiency.
- Achieved improved accuracy in inventory management through effective collaboration with purchasing coordinator. Streamlined monthly reporting and reconciliation processes to enhance overall operational performance.
- Streamlined supply ordering processes to enhance departmental workflow efficiency.
Finance Manager
Lloyd's Auto Sales
Hot Springs, AR
04.2018 - 05.2023
- Managed customer financing initiatives, providing comprehensive explanations of loan terms and successfully completing transactions through secure video closing.
- Conducted thorough credit report pulls to ensure accurate assessments for credit approval.
- Executed CRM system functionalities to optimize data management and support sales initiatives.
- Compiled and organized all documentation required for loan approval and processed down payments.
- Achieved increased online engagement through effective management of social media and website content. Drove successful Google marketing efforts by analyzing user interactions and optimizing strategies based on analytics insights.
- Achieved seamless office operations through proficient use of computer systems and office equipment. Enhanced team productivity by providing timely support with internet resources and technical troubleshooting. Contributed to a positive work environment by ensuring all office machines functioned optimally.
Book Print
Allied Government Solutions
Hot Springs, AR
04.2016 - 03.2017
- Verified accuracy of customer information to ensure data integrity.
- Printed Passports
Audit / Report Supervisor
Wehco Client Care
US
04.2006 - 04.2016
- Achieved timely completion of monthly reports through effective data gathering and analysis for all cable sites. Delivered accurate calculations to support operational insights. Improved data tracking processes, resulting in enhanced reporting accuracy.
- Produced monthly spreadsheets, contributing to timely bonus payments for customer service representatives through consistent submission at month-end.
- Oversaw monthly bonus tracking for 30-35 agents, ensuring accurate progress monitoring week to week.
- Executed comprehensive audits of all orders prior to field installation.
- Performed detailed account audits to verify service history and collection accuracy, supporting financial integrity.
Tanning Consultant
The Sun Shack
Benton, AR
01.2000 - 03.2005
- Guided customers in achieving personal objectives related to sunless tanning.
- Achieved certification in identifying diverse skin types for optimal sunless tanning solutions.
- Tracked and recorded daily transactions to support financial reporting and analysis.
- Supported operational efficiency by troubleshooting computer-related problems affecting tanning bed performance.
Network Security
Dillard’s Inc.
Little Rock, AR
10.1993 - 03.2005
- Assisted customers by managing high-volume incoming calls in a support center environment. Handled 3000 to 4000 calls weekly, providing timely solutions to inquiries. Collaborated with team members to enhance service delivery and customer satisfaction.
- Developed and delivered comprehensive training programs to enhance skills of new level 1 help desk support team members.
- Oversaw training programs for new associates on procedural computer functions. Managed operations of point of sales and printer systems to enhance efficiency. Streamlined inventory system processes to improve accuracy and productivity.
- Identified and addressed technical problems with POS systems, printers, and satellite communications to ensure seamless store functionality.
- Oversaw troubleshooting processes for Windows operating systems, ensuring efficient problem tracking through service center tickets.
- Led ticketing installation team, traveling nationwide to oversee onsite system implementations for major entertainment events.
- Conducted thorough evaluations of computer systems in various states to support efficient inventory operations within distribution centers.
- Managed troubleshooting and resolution of technical issues in a high-demand atmosphere.
- Addressed and troubleshot operating system challenges to ensure seamless installation and functionality of hardware and software systems, such as OS/2, Windows 95, Windows 98, Windows 2000, Windows NT, and IBM AS/400.
- Conducted regular assessments of instant messaging communications to detect and mitigate potential abuse within the computer network.
- Conducted random activity assessments to support management in addressing unauthorized behavior.
- Secured computer network system utilizing McAfee anti-virus software to prevent unauthorized access and illegal activities.
Education
Associate of Arts - Business
Remington College
ARDiploma - Basic high school education
Bauxite High School
ARSkills
- Multitasking and organization
- Problem-solving
- Adaptability and flexibility
- Time management
- Attention to detail
- Data entry
- Microsoft Excel
- Word
Certification
- McAfee Certified
- Microsoft Certified
Languages
English
Timeline
Assistant Utilities Coordinator
City of Hot Springs
05.2023 - 11.2025
Finance Manager
Lloyd's Auto Sales
04.2018 - 05.2023
Book Print
Allied Government Solutions
04.2016 - 03.2017
Audit / Report Supervisor
Wehco Client Care
04.2006 - 04.2016
Tanning Consultant
The Sun Shack
01.2000 - 03.2005
Network Security
Dillard’s Inc.
10.1993 - 03.2005
Diploma - Basic high school education
Bauxite High School
Associate of Arts - Business
Remington College