Dena Lazo
Sheboygan,WI
Summary
Highly motivated professional with over 10 years of experience in the retail industry. Seeking a position as a Retail Coordinator with an established company where I can utilize my experience in merchandising, inventory management, customer service and organizational skills. Strong history of leading and motivating high- performance teams to meet and exceed sales, service and operational objectives.
Overview
10
10
years of professional experience
Work History
Online Grocery Pickup
Walmart
Sheboygan, WI
10.2020 - 09.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Online Personal Shopper
Pick 'n Save
Sheboygan, WI
11.2019 - 10.2020
- Assist with order collection, packaging, loading, and payment.
- Communicated and resolved any customer concerns or questions.
- Analyzed consumer feedback to understand customer needs better.
- Helped customers make the best possible purchases by providing advice, guidance, and excellent customer service.
CAP Team 1 Associate
Walmart
Sheboygan, WI
10.2018 - 10.2019
- Ensured compliance with safety regulations in the workplace.
- Monitored inventory levels on a regular basis to ensure adequate stock is available at all times.
- Assisted in training new associates on company policies, procedures and processes.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Used inventory management systems and completed bin audits.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Certified Tax Preparer
Liberty Tax Service
Sheboygan, WI
12.2016 - 05.2017
- Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
- Created and updated individual, business, and trust tax returns in accordance with IRS regulations.
- Provided advice on strategies for minimizing taxes owed and maximizing refunds due.
- Researched complex tax issues to ensure accurate filing of returns.
- Assisted taxpayers with audits conducted by the IRS or other government agencies.
- Ensured compliance with applicable laws and ethical standards while performing duties.
Retail Store Lead
Salvation Army Thrift Store
Sheboygan, WI
06.2014 - 12.2016
- Greeted customers and answered questions about products, services, and policies.
- Assisted in training new employees on store operations and customer service techniques.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed store independently when needed that included counting/balancing cash drawers, preparing end of day reports and nightly bank drop.
- Supervised staff members to ensure quality customer service was provided at all times.
- Processed donations.
- Developed promotional activities such as contests and special events designed to increase store traffic.
Lead Customer Service Specialist
Big Lots
Sheboygan, WI
05.2013 - 05.2014
- Developed and implemented customer service policies and procedures.
- Assisted in resolving escalated customer complaints.
- Trained new employees on company customer service policies and service level standards.
- Tracked customer satisfaction ratings, identified areas for improvement, and worked on corrective action plans as needed.
- Coordinated customer service activities with other departments.
- Provided customer service support to internal and external customers.
Education
High School Diploma -
Lutheran High School
Sheboygan, WI05.1991
Skills
- Self-Motivated
- Self-Directed
- Organization
- Customer Service
- Team Supervision
- Leadership
- Accountability
- Attention to detail
- Implementing Safety Processes and Procedures
- Work Planning and Prioritization
- Verbal and Written Communication
- Creative merchandising
- Store Opening and closing
- Critical Thinking/Problem-solving
- Point of sale operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Grocery Pickup
Walmart
10.2020 - 09.2023
Online Personal Shopper
Pick 'n Save
11.2019 - 10.2020
CAP Team 1 Associate
Walmart
10.2018 - 10.2019
Certified Tax Preparer
Liberty Tax Service
12.2016 - 05.2017
Retail Store Lead
Salvation Army Thrift Store
06.2014 - 12.2016
Lead Customer Service Specialist
Big Lots
05.2013 - 05.2014
High School Diploma -
Lutheran High School