Summary
Overview
Work History
Education
Skills
CUSTOMER SERVICE AND DATA ANALYST ABILITIES
Timeline
Generic

Dena L Hunt

Vernon,USA

Summary

To obtain a career that promotes both personal and professional growth.

Professional manager with strong foundation in leadership and operational oversight. Known for driving team success through collaborative efforts and adaptable strategies. Valued for reliability and ability to navigate evolving business needs while maintaining focus on achieving results. Key skills include strategic planning and conflict resolution.

Experienced with leadership, team management, and operational oversight. Utilizes effective communication and strategic planning to drive team success. Track record of fostering collaborative environments and ensuring consistent, high-quality performance.

Overview

10
10
years of professional experience

Work History

Supervising Manager

C-A-L Ranch Show Low Arizona
07.2020 - Current
  • I demonstrate high efficiency and quality work in the shipping and receiving department as well as managerial work for CAL Ranch. In this position I'm a certified forklift driver to load and unload product, solve complex problems with products, have an understanding of the need for FFL and the responsibility to intake firearms and ammunition, and have less than 1% loss in inventory for the store. I am a general backup for the store manager and trainer.
  • EXCELLENT References and Recommendations

Assistant Club Manager

American Legion Crandall Palmer Post 61 Avondale
07.2017 - 06.2020
  • Duties: Shipping and receiving of all orders, employee schedules, event planning, bookkeeping and payroll, incident escalations, federal state and local compliance certifications, employment statuses to include hiring and releasing of employees, janitorial and maintenance as needed, and occasional bartending as needed.
  • $12.00 hourly + bonuses and tips
  • Steve Whitting- Club Manager
  • moved to Show low

Customer Support Specialist

Health E Systems
09.2016 - 06.2017
  • Duties: Provides frontline knowledge and motivational support to assist customer service specialists in achieving departmental goals. Also works with Management and/or Client Services as needed to resolve phone inquiries related to claims adjudication, eligibility verification, prior authorization and other Pharmacy Benefit Management, Ancillary Benefits Management and some Billing Verification Department functions. It serves as a point of escalation for calls/emails requiring a higher degree of expertise or discretion to resolve customer issues and ensures timely resolution.
  • Actively engages in driving strategic initiatives, and the related goals, to ensure the most optimal outcome. Effectively communicates using written, oral, non-verbal, and active listening skills. Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values.
  • Resigned due to severe family need and length of travel.
  • $16.25 hour
  • family emergency had to work nights

Case Analyst II/III

Cognosante, LLC
12.2015 - 04.2016
  • Duties: Identifying and remediating consumer data issues related to health insurance exchange coverage
  • Applying appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner
  • Understanding and following escalation criteria to forward complex or unsolvable cases to Tier 3analyst teams
  • Mentoring New employees with systems, CSOP’s, and assisting the manager with additional duties as needed.
  • Achievements: Case handling goals exceeded from 6 per hour required to 15 per hour average.
  • Reason for Leaving: Government Contract Ended
  • Direct supervisor: Mohammed Rahman/ Antoinette Grey
  • $16.50+
  • temporary posistion

Patient Care Specialist/ Mentor and Trainer

Philidor RX Services
05.2015 - 11.2015
  • Duties: Answer inbound and place outbound calls
  • Service existing accounts, obtain orders, and determine charges for requested products
  • Collect customer demographics and accurately enter the information into multiple computer-based applications
  • Maintain correct and comprehensive documentation of all queries in order to continuously improve the customer service process
  • Manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments; solicit customer feedback to improve service, Mentor New Hires on applications and Procedures. Trainer for Customer Service Floor on contentious policies and applications. Defused escalated calls with Positive Resolution.
  • Reason for Leaving: Company Closed its doors to unforeseen circumstances
  • $17.00

Education

Licensed Cosmetologist - Cosemetology

Classic Beauty College
Phoenix, AZ
02-1992

Skills

  • Strong organizational skills, active listening skills, sharp problem solver, detail oriented, product selector warehouse, forklift and box truck driver, proficient with the RF gun, shipping, receiving and inventory specialist with knowledge of UPS and FedEx Seasoned in conflict resolution energetic & professional attitude! Over 10 years of public speaking courteous demeanor proficient in phonetic alphabet multi line phone, adaptive team player computer skills (not limited to: Microsoft, Excell, Windows) Cisco phones, Adp, , POS systems all aspects of shipping & receiving and certified with forklift, propane and silver certified with STIHL products

CUSTOMER SERVICE AND DATA ANALYST ABILITIES

  • Experience in the healthcare industry, with a working knowledge of the Affordable Care Act. Excellent communication and customer service skills, superior phone etiquette
  • Demonstrates passion for excellence with respect, ability to engage others by being a good listener and Team Player, Possess superior ingenuity, judgment and problem solving skills
  • Flexible with a high tolerance for ambiguity, Computer literate at an intermediate or advanced level, Excellent communication and customer service skills, Excellent attention to detail and a high sense of urgency Ability to think quickly and respond on the fly to unique circumstances, Ability to diffuse difficult situations and upset customers
  • Computer competency and ability to quickly learn new systems, Basic data analysis skills
  • Demonstrating passion for excellence with respect to treating and caring for customers.
  • Demonstrate ability to remain positive through difficult experiences and driven with a high level of attention to detail.

Timeline

Supervising Manager

C-A-L Ranch Show Low Arizona
07.2020 - Current

Assistant Club Manager

American Legion Crandall Palmer Post 61 Avondale
07.2017 - 06.2020

Customer Support Specialist

Health E Systems
09.2016 - 06.2017

Case Analyst II/III

Cognosante, LLC
12.2015 - 04.2016

Patient Care Specialist/ Mentor and Trainer

Philidor RX Services
05.2015 - 11.2015

Licensed Cosmetologist - Cosemetology

Classic Beauty College
Dena L Hunt