Dena Lillard
Smithfield,VA
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
16
16
years of professional experience
Work History
Banquet Server
The Catering Place
08.2022 - 03.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Arranged linens and table settings according to seating plan and event theme.
- Inspected dishes and utensils for cleanliness.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Responded to guest inquiries and requests promptly and courteously.
- Replenished condiments and other supplies at tables and service bars.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Carried out professional service, retaining polite and friendly approach at all times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered guest questions about event plans and food service choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up banquet tables and chairs based on event requirements.
- Maintained flexible work schedule to meet event needs.
- Maintained clean and safe work environment.
MARKET ASSOCIATE
Macdonald Garden Center
03.2017 - 07.2017
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained staff on operating procedures and company services.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
REGISTERED NURSE
Inova Fairfax Hospital
06.2007 - 07.2010
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
Associate Of Science - Nursing
Germanna Community College
Locust Dale, VA06.1985
Bachelor Of Applied Arts And Science - Business Management/accounting
Radford University
Radford, VA06.1980
Skills
- Event Setup
- Service Prioritization
- Clear Communication
- Safe Food Handling
- Time Management
- Performance Improvement
- Arranging Banquet Hall
- Table Setting Knowledge
- Place Settings
- Table Setting Arrangements
- Dining Area Maintenance
- Food Transportation
- Set Up and Clean Buffets
- Guest Interaction
- Sanitation Guidelines
- Event Cleanup
- Buffet Setup and Takedown
- Table and Tray Bussing
CUSTOMER SERVICE
Interested in all aspects of customer service, from catering to retail to any area of the hospitality industry. I am seeking part-time employment; preferably on the weekends. I am reliable and eager to work and learn.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Banquet Server
The Catering Place
08.2022 - 03.2023
MARKET ASSOCIATE
Macdonald Garden Center
03.2017 - 07.2017
REGISTERED NURSE
Inova Fairfax Hospital
06.2007 - 07.2010
Associate Of Science - Nursing
Germanna Community College
Bachelor Of Applied Arts And Science - Business Management/accounting
Radford University
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